Head of Commercial, Houston

Zipline is the world’s largest and most experienced autonomous delivery service, founded to serve all humans equally by ensuring access to essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries including blood, vaccines, medical supplies, food, and commercial products. Our customers include healthcare systems, governments, retailers, and global brands who rely on us to save lives, reduce emissions, increase economic opportunity, and provide new logistics services at scale.

Our technology goes beyond drones. We deploy integrated logistics infrastructure that strengthens supply chains, reduces congestion, and enables instant delivery, transforming how essential goods reach people everywhere. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics.

About You and The Role

As Head of Commercial for the Houston metro, you’ll be accountable for scaling a healthy, high intent marketplace and the metro & site-level business that supports it. You’ll own metro and site level P&Ls and customer metrics (GMV, fleet utilization, take rate, customer growth, retention and frequency), build locally relevant partnerships and go-to-market plays, and run the day-to-day commercial engine that makes Zipline the obvious choice across retail, food, healthcare and industrial use cases. This role is about execution, accountability, and results — you’ll lead a small, high-output team and be Zipline’s external face in the region.

Why You'll Love it: You’ll join people who love the product and ship real outcomes. Competitive pay, meaningful equity, great benefits, and yes — tasty office food. You’ll build things that matter with a team that cares. We move fast, celebrate wins, and have fun doing it.

What You'll Do

• Metro & site P&L and customer metrics. Be accountable for economics and customer outcomes (GMV, fleet utilization, take rate, customer growth, retention, frequency).
• Build a healthy marketplace. Create customer-relevant, liquid marketplaces measured by utilization, customer frequency, retention, and order economics.
• Regional & local sales / partnerships. Own regional and local sales and partnerships; act as the pull function for HQ Sales/Partner Success to activate local enterprise partner stores.
• Local go-to-market & brand love. Ideate and execute local marketing strategies — community engagement, events, activations, and demand partnerships — that drive local brand love and help localize/prioritize HQ marketing work.
• Site selection & capacity planning. Align teams around expansion priorities and work with Maintenance/Operations to align growth with delivery capacity and service quality.
• Demand forecasting & planning. Aggregate forward demand signals across partners into the demand forecast to support company-level planning.
• Experimentation & new use cases. Run experiments and launch new use cases/partners (for example: hero restaurants, auto parts, prescriptions, health system pilots) to expand the platform’s scope and utility.
• Cross-functional & national collaboration. Partner with central HQ teams, such as Marketing, Analytics, Tech and more, and the Houston Operations teams to execute Zipline’s market strategy and ensure site-level realities are heard and prioritized.
• Customer obsession. Be the expert and advocate for the customer in Houston. Surface partner and consumer feedback to inform and drive improvements to the experience.
• External leadership. Serve as Zipline’s external face in the region — representing the business with customers, partners, regulators and the community.

What You'll Bring

• Commercial, sales, or business leadership experience with clear P&L ownership or revenue accountability.
• Proven ability to scale a product or business from launch through growth — ideally in a regulated or operationally complex environment.
• Deep commercial acumen: you translate market insight, pricing and customer needs into practical growth plans.
• Experience collaborating with product/platform teams to surface business requirements and shape platform priorities — without owning national roadmaps.
• Strong cross-functional leadership: you’ve partnered with ops, maintenance, marketing, analytics, and central sales to execute regional plans.
• Exceptional communication and negotiation skills — comfortable with audiences from store managers to C-suite.
• Entrepreneurial, analytical, and execution-oriented mindset — you move fast, experiment, and measure rigorously.
• This role must be based in the Austin metro.
• Must be eligible to work in the U.S.

What Else You Need to Know

Please note that this is a target, starting cash range for a candidate who meets the minimum qualifications for this role. The final cash pay for this role will depend on a variety of factors, including a specific candidate's experience, qualifications, skills, working location, and projected impact. The total compensation package for this role may also include: equity compensation; discretionary annual or performance bonuses; sales incentives; benefits such as medical, dental and vision insurance; paid time off; and more.