Field Support Technician (Contractor)

Zipline is the world’s largest and most experienced autonomous delivery service, founded to serve all humans equally by ensuring access to essential goods anytime, anywhere. We design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Today, Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries including blood, vaccines, medical supplies, food, and commercial products. Our customers include healthcare systems, governments, retailers, and global brands who rely on us to save lives, reduce emissions, increase economic opportunity, and provide new logistics services at scale.

Our technology goes beyond drones. We deploy integrated logistics infrastructure that strengthens supply chains, reduces congestion, and enables instant delivery, transforming how essential goods reach people everywhere. With more than 140 million commercial autonomous miles safely flown, Zipline is redefining access to healthcare, consumer products, and food across the globe.

We operate at a global scale and are looking for practical problem solvers who thrive on real-world challenges and rapid growth. Our team is motivated by building systems that have a direct, meaningful impact on people’s lives and by scaling the future of logistics.

About You and The Role

As a Field Support Technician, you’ll support our customer sites, also called Zipping Points. Zipping Points are strategic partner pick up locations where goods are loaded into Zipline aircraft and are delivered to customers in minutes. You will ensure that every Zipping Point operates smoothly, safely, and represents Zipline’s world-class reliability and quality.

What You'll Do

• Maintain site readiness — uphold cleanliness, organization, and appearance of each Zipping Point in line with Zipline standards.
• Perform basic maintenance tasks and inspections on Zipping Point systems and equipment to ensure consistent operational performance.
• Identify and report issues and escalate technical or operational errors promptly to the appropriate teams for resolution.

What You'll Bring

• Hands-on technical or mechanical aptitude. You must be comfortable performing light maintenance and troubleshooting.
• Strong communication, interpersonal skills and customer obsession — you represent Zipline to our partners onsite.
• A proactive, customer-first mindset with a high sense of ownership and accountability.
• Ability to work independently and travel between Zipping Points as needed.
• Prior experience in a field support, maintenance, or service technician role preferred.

Qualifications

• Current driver’s license and clean driving record within the last 36 months.
• Vehicle required.
• Must be able to lift 50 lbs.
• Must have excellent written and verbal communication skills.
• Flexibility to travel or commute to other regional sites as needed.
• Ability to work Tue-Sat or Thur-Sun.
• Commit to a 6 month contract with an opportunity to move into a full time position.

What Else You Need to Know