Guardian Shift Supervisor

Who We Are 

Nuro is a self-driving technology company on a mission to make autonomy accessible to all. Founded in 2016, Nuro is building the world’s most scalable driver, combining cutting-edge AI with automotive-grade hardware. Nuro licenses its core technology, the Nuro Driver™, to support a wide range of applications, from robotaxis and commercial fleets to personally owned vehicles. With technology proven over years of self-driving deployments, Nuro gives the automakers and mobility platforms a clear path to AVs at commercial scale, empowering a safer, richer, and more connected future.

About the Role

The Operations team is looking for a Shift Supervisor to build a best-in-class teleoperator team that successfully executes on our operational missions and meets Nuro's challenging goals. As a front-line manager embedded in Command Center Operations (CCO), you will be responsible for hiring and onboarding operators, actively managing their growth and performance, and leading continuous improvement processes and projects.

You'll work closely with cross-functional stakeholders within operations and with other teams to ensure the team's work remains a valuable part of the company's metrics. Guardian Operations is Nuro's teleoperation platform enabling remote human operators to supervise and intervene in autonomous vehicle behavior via Indirect Control (IC) — supporting vehicles operating on public roads across Bay Area, Houston, LA, and LVMS.

About the Work

People Management:

• Run the end-to-end interview process and successfully execute onboarding for new hires in line with the plan, in partnership with L&D
• Lead and manage a team of 6-10 teleoperators, providing feedback, guidance, training oversight, and coaching/mentoring
• Own performance reviews in line with established evaluation metrics and collaborate with stakeholders to update them as needed
• Manage Day 1 onboarding logistics including account creation, orientation meetings, lunch scheduling, and timecard adjustments

Execution Management:

• Lead Start-of-Shift and End-of-Shift activities including operator attendance, performance tracking, and project management
• Work closely with the Planning team to ensure operators are trained and ready when new features and capabilities roll out
• Understand weekly goals and allocation strategy; provide visibility into operator availability on a periodic basis
• Respond to operator and on-site incidents per internally established procedures
• Actively review plan vs. actual performance weekly to understand deviation drivers and identify action items
  Ability to work cross-functionally with engineers and product teams to provide feedback for continuous improvement
• Ensure all operators complete Fleetio checklists and OBS recording requirements for every assigned mission
• Ensure mission summaries are completed and posted to #guardian_mission_summaries after each mission
• Drive continuous improvement processes and projects to enhance efficiency and throughput
• Engage peers across operating locations to share best practices and drive standardization

About You

• 2+ years managing teams of 10+ operators with experience in hiring, performance managing, coaching, and/or mentoring
• Understanding of US Labor laws, Employment laws, and Driving laws
• Natural leader and strong problem solver who takes initiative to resolve issues independently
• Comfortable synthesizing and reviewing data (Google Sheets, Data Studio, Looker) with exceptional interpersonal and communication skills
• Ability to work in a fast-paced, dynamic environment with a willingness to help out where needed
• Friendly, positive attitude with a willingness to learn and grow
• Excited about robots and helping progress tools that support AI and robotics development
• Ability to work a flexible schedule that meets business needs including nights, evenings, and weekends
• Passion for product development and UX in a fast-paced environment
• Ability to work cross-functionally with engineers and/or product teams to provide feedback for continuous improvement

Bonus Points

• 4+ years managing large teams of operators (15+)
• 2+ years of experience in the AV or delivery services industry

At Nuro, your base pay is one part of your total compensation package. For this position, the reasonably expected base pay range is between $80,180 and $108,240 for the level at which this job has been scoped. Your base pay will depend on several factors, including your experience, qualifications, education, location, and skills. In the event that you are considered for a different level, a higher or lower pay range would apply. This position is also eligible for an annual performance bonus, equity, and a competitive benefits package.

At Nuro, we celebrate differences and are committed to a diverse workplace that fosters inclusion and psychological safety for all employees. Nuro is proud to be an equal opportunity employer and expressly prohibits any form of workplace discrimination based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other legally protected characteristics. #LI-DNP