# Data and Robotics Operations Analyst - 100% remote - Latin America based **Company:** [Glacier](https://zerogtalent.com/robotics-companies/glacier) **Location:** Remote Latin America based **Work mode:** Remote **Employment type:** Contract **Category:** Operations **Department:** Other **Listed:** 2026-11-06 [View and apply on Zero G Talent](https://zerogtalent.com/robotics-jobs/glacier/data-and-robotics-operations-analyst-100-remote-latin-america-based-f51875cf-b991-4717-bc0a-5679bc07584d) ## What you'll do - Answer inbound customer calls and conduct first-round troubleshooting - Produce accurate internal and external reports in English - Monitor Scanner and Robotic fleet using defined queries and processes - Route anomalies to internal escalation teams for issue resolution - Support new robot installations and scanner deployments through monitoring ## What you need - 2+ yrs in data analysis, operations analysis, or product support - English fluency B2 or higher for US-based team - Experience monitoring data and identifying anomalies with attention to detail - Comfort with software, computer, or electromechanical systems in support ## Job description **This is a 100% remote position for candidates based in Latin America.** **To support our physical fleet in the field, this role requires working a 40-hour week on Pacific Time (PT) across Monday, Tuesday, Wednesday, Friday, and Saturday (Thursdays and Sundays are OFF). Candidates must be comfortable with weekend morning coverage (Saturdays starting at 4:00 AM PT).** Glacier is a Series A startup based in San Francisco that builds in-house computer vision models to power two core products: - a robot that identifies and sorts materials inside recycling facilities - an analytics system that tracks recyclables and reports metrics to key stakeholders in the industry. These technologies are already helping to divert tons of recyclables (literally!) from landfills every day. [From major CPG companies like Colgate and Amazon](https://www.packworld.com/sustainable-packaging/recycling/article/22953724/colgatepalmolive-amazon-glacier) to municipal recycling facilities, our clients trust us to turn recycling data into actionable insights. Our technology has been recognized as one of [TIME's Best Inventions](https://time.com/collections/best-inventions-2025/7318523/glacier-recycling-robots/) and featured in a TIME documentary, [TechCrunch](https://techcrunch.com/podcast/glacier-is-training-ai-powered-recycling-robots/), [Fortune](https://fortune.com/2024/06/12/these-ai-enabled-recycling-robots-are-helping-businesses-be-more-sustainable/), and [CBS](https://www.cbsnews.com/sanfrancisco/news/glacier-recycling-robotics-ai-artificlal-intelligence-trash-waste/). **We’re thrilled to expand our incredible team with a dedicated Data and Robotics Operations Analysts based in Latin America.** **About us:** - Our founders come from Facebook engineering and Bain consulting. - We’re backed by top-tier VCs with extensive technical and industry expertise. - We have several machines in production and a robust pipeline of upcoming deployments. **Here's where your expertise comes into play:** We’re looking for a detail-oriented individual to help keep our growing fleet of robots operational and ensure their success in the field. You will play a crucial role in monitoring our systems and reporting key insights to enable swift issue resolution and support new deployments. **Your responsibilities:** - Answer inbound customer calls, conduct first-round troubleshooting, and communicate findings clearly and professionally using defined scripts and guidelines - Produce accurate and error-free internal and external reports in English for both technical and non-technical audiences, including documentation to support customer acceptance testing procedures - Monitor the Scanner and Robotic fleet by running a set of queries and following defined processes. - Routing anomalies in robot behavior or other data sources to the correct internal escalation teams to support customer issue resolution. - Support the success of new robot installations and scanner deployments through meticulous monitoring of robot behavior and data evaluations. **Requirements:** - **2+ years of experience** in a role focused on **data analysis, operations analysis, or product support**, specifically involving data monitoring and reporting. - Proven ability to **meticulously monitor data, identify anomalies, and follow defined processes** with exceptional attention to detail. - Comfort and experience working with **software, computer, or electromechanical systems** in a diagnostic or support capacity. - English Fluency (B2 or higher), as you will be working with a US-based team. - **Experience working with US companies or clients is a plus.** **Why Join Us?** - **Mission-Driven Work** – Be part of a company dedicated to sustainability and ending waste. - **Cross-Functional Impact** – Work closely with engineering and field operations to solve complex problems with meaningful outcomes. - **Backed to Succeed** – Our founders bring experience from Facebook and Bain, and we’re supported by top-tier investors with deep technical and industry expertise. **Role Specifics:** - **Contract position** for 6-12 months with a monthly fixed rate - **Fully remote** **Work Schedule (Pacific Time):** - Monday, Tuesday & Friday: 8:00 AM – 4:00 PM PT (8 hrs) - Wednesday: 9:00 AM – 4:00 PM PT (7 hrs) - Saturday: 4:00 AM – 1:00 PM PT (9 hrs) - Thursday & Sunday: OFF - _Total: 40 hours / week_ ## Other open roles at Glacier - [System Engineer, Fleet Support - Fully Remote USD - South America](https://zerogtalent.com/robotics-jobs/glacier/sr-system-engineer-fleet-support-fully-remote-usd-latin-america-d6e59c2e-bead-42f8-bd45-055e71e0b844) — Remote Latin America based - [Director of Computer Vision](https://zerogtalent.com/robotics-jobs/glacier/engineering-manager-computer-vision-2fe94ea8-9d9b-4306-b93c-d8c4e172f2e1) — San Francisco Office - [Director of Hardware Engineering](https://zerogtalent.com/robotics-jobs/glacier/hardware-engineering-manager-c944e1ae-7c7d-4429-996c-6c71f2db0d79) — San Francisco Office - [Computer Vision DATA Engineer - Fully Remote USD - Latin America based](https://zerogtalent.com/robotics-jobs/glacier/computer-vision-data-engineer-fully-remote-usd-latin-america-based-4421dbba-20c6-4318-8557-205af1a4b03c) — Remote Latin America based --- *Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*