# Service Manager, Robot Technicians

**Company:** [Figure AI](https://zerogtalent.com/robotics-companies/figure-ai)
**Location:** Santa Clara, CA
**Work mode:** On-site
**Department:** Operations
**Listed:** 2026-11-04

[View and apply on Zero G Talent](https://zerogtalent.com/robotics-jobs/figure-ai/service-manager-robot-technicians-4727093006)

## Job description

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

Figure is an AI robotics company developing autonomous general-purpose humanoid robots. The goal of the company is to ship humanoid robots with human level intelligence. Its robots are engineered to perform a variety of tasks in the home and commercial markets. Figure is headquartered in San Jose, CA.

We are looking for a Service Manager to lead the team of technicians who diagnose, repair, and maintain our humanoid robots. You'll own day-to-day service operations, develop a high-performing technical team, and act as the voice of service quality for customers and engineering. This role is for a hands-on leader who wants to build a service business from the ground up as humanoids move into real-world deployment.

**Responsibilities**:

-   Service Operations: Lead daily service and repair operations, prioritizing work to maximize robot uptime and turnaround time across internal fleets and customer deployments.
-   Team Leadership: Hire, train, and mentor robot service technicians. Give regular feedback, build career paths, and set the standard for technical excellence.
-   Safety & Quality: Champion safety, quality, and efficiency in every repair. Build and enforce procedures for working on high-voltage, battery, and actuated systems.
-   Customer Experience: Represent Figure to internal and commercial customers. Exceed their expectations, monitor service trends, and create standards and processes that raise the overall service experience.
-   Metrics & Process: Drive service KPIs including uptime, mean time to repair, first-time fix rate, cost, and parts usage. Use Lean or similar methods to make complex workflows run better.

**Requirements**:

-   Bachelor's degree or equivalent experience.
-   5+ years of experience in a service-focused, field service, technical repair, or manufacturing environment, with 2+ years leading technician teams.
-   Proven track record running service operations in a fast-paced, technology-driven environment with customer-facing responsibilities.
-   Experience running complex processes using Lean or other continuous improvement techniques.
-   Strong grasp of business metrics and the ability to drive results in productivity, quality, and cost.
-   Excellent written and verbal communication skills, with the ability to align technicians, engineers, and customers.
-   Low-ego, team-first leadership style with a pragmatic, can-do approach to problem-solving under pressure.
-   Valid driver's license, and the ability to travel to customer sites as needed.

**Bonus Qualifications:**

-   Robotics, EV, aerospace, or industrial automation service experience.
-   Hands-on experience troubleshooting electromechanical systems, motors and actuators, batteries, sensors, or embedded electronics.
-   Experience standing up a new service organization, field service program, or repair depot.

## Other open roles at Figure AI

- [Integration & Test - Mechanical Engineering Intern [Winter 2027]](https://zerogtalent.com/robotics-jobs/figure-ai/integration-test-mechanical-engineering-intern-winter-2027-4726631006) — San Jose, CA
- [Robot Service Technician (Afternoon Shift)](https://zerogtalent.com/robotics-jobs/figure-ai/robot-service-technician-afternoon-shift-4726034006) — Santa Clara, CA
- [Shift Coordinator, Humanoid Robot Operations (Night Shift)](https://zerogtalent.com/robotics-jobs/figure-ai/shift-coordinator-humanoid-robot-operations-night-shift-4724384006) — San Jose, CA
- [NPI Buyer/Planner](https://zerogtalent.com/robotics-jobs/figure-ai/npi-buyer-planner-4724920006) — San Jose, CA
- [Developer Productivity Intern [Winter 2027]](https://zerogtalent.com/robotics-jobs/figure-ai/developer-productivity-intern-winter-2027-4724521006) — San Jose, CA

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*Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*