Job Description
Responds to customer product inquiries via telephone or in written internet-based email or chat sessions. Resolves customer concerns raised during installation, operation, maintenance or product application or compatibility matters. Interpersonal skills and technical product knowledge and expertise are critical to responding to daily customer-centric activities. Troubleshoots problems with malfunctioning electro/mechanical equipment or software applications and recommends corrective action. Documents customer information and recurring technical issues to support product quality programs and product development. Employees who address highly complex technical issues that need to be escalated would be reported to Technical Support Engineer.
Optimize Your Resume for This Job
Get a match score and see exactly which keywords you're missing
Job Details
- Category
- Sales & Marketing
- Employment Type
- Full Time
- Location
- Germany (Office), Germany
- Posted
About Boston Dynamics
Boston Dynamics builds advanced mobile robots with remarkable behavior, including Spot, Stretch, and Atlas. A Hyundai Motor Group company, they combine the principles of dynamic control and balance to create machines that can move through rough terrain, manipulate objects, and work alongside humans.
More Roles at Boston Dynamics
Similar Sales & Marketing Roles
Found this role interesting?