# Service Support Specialist

**Company:** [Boston Dynamics](https://zerogtalent.com/robotics-companies/boston-dynamics)
**Location:** Waltham, MA
**Work mode:** On-site
**Seniority:** Mid
**Employment type:** Full Time
**Category:** Operations
**Listed:** 2026-09-18

[View and apply on Zero G Talent](https://zerogtalent.com/robotics-jobs/boston-dynamics/service-support-specialist-R3129)

## What you'll do

- Review sales orders for accuracy
- Schedule fulfillment and delivery
- Communicate order status to stakeholders
- Investigate shipment issues

## What you need

- 2+ yrs customer support/order fulfillment
- Bachelor's degree or equivalent
- CRM, ERP, WMS

## Job description

As a Service Support Specialist on the Service & Customer Support team, you will be responsible for supporting customers and internal teams throughout the post-sales order fulfillment process. This role focuses on owning post-sales order accuracy, scheduling, and fulfillment for industry-leading mobile robotics and automated warehouse solutions 

  

Boston Dynamics is a world leader in mobile robots, tackling some of the toughest robotics challenges. For years, our awe-inspiring [viral videos on YouTube](https://www.youtube.com/BostonDynamics) have shown the world what remarkably capable robots can do. Now we are quickly becoming a recognized leader in automation solutions for industrial applications and warehouse logistics.

  

**How You Will Make an Impact:**

-   Review sales orders after the sale to ensure all required information is complete, accurate, and ready for fulfillment.
    
-   Monitor and schedule sales order fulfillment and delivery based on customer requirements, available inventory and operational capacity while collaborating with Operations, Production, Logistics, and Sales teams to prioritize shipments.
    
-   Communicate order status, scheduling updates, delays, and changes to internal stakeholders and customers as needed.
    
-   Ensure customer-specific shipping instructions and requirements are accurately communicated and followed.
    
-   Assist with expediting urgent or priority orders while balancing operational requirements.
    
-   Maintain accurate order records and update ERP/order management systems in real time with scheduling and fulfillment information.
    
-   Investigate shipment or order issues and coordinate timely resolutions.
    
-   Provide post-sales support to Sales and Customer Service teams by answering questions related to order status, availability, scheduling, and shipment timing.
    
-   Proactively identify potential fulfillment issues and escalate to minimize customer impact.
    
-   Follow established procedures and controls to ensure orders are processed consistently and accurately.
    
-   Support process-improvement initiatives designed to improve order accuracy, on-time shipment performance, and customer satisfaction.
    

  

**You Bring:**

-   2+ years of experience in customer support, order fulfillment or a related customer-facing role within the high tech or related industry.
    
-   Bachelor’s degree or equivalent experience.
    
-   Proficiency in CRM, ERP, and WMS used in order fulfillment operations.
    
-   Strong attention to detail and accuracy, with the ability to identify discrepancies, maintain accurate records, and ensure tasks are completed correctly and efficiently.
    
-   Strong time management and organizational skills to manage order volumes effectively.
    
-   Ability to coach colleagues informally on processes and product knowledge.
    

  

_We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas for this position._

  

The base pay range for this position is between $55,000 to $70,000 annually. Base pay will depend on multiple individualized factors including, but not limited to internal equity, job related knowledge, skills and experience. This range represents a good faith estimate of compensation at the time of posting. Boston Dynamics offers a generous Benefits package including medical, dental vision, 401(k), paid time off and a annual bonus structure. Additional details regarding these benefit plans will be provided if an employee receives an offer for employment.

## Other open roles at Boston Dynamics

- [Research Scientist, VLA Models - Atlas](https://zerogtalent.com/robotics-jobs/boston-dynamics/research-scientist-vla-models-atlas-R2968) — Waltham Office (POST)
- [Staff Program Manager, Strategy & Operations](https://zerogtalent.com/robotics-jobs/boston-dynamics/staff-program-manager-strategy-operations-R3341) — Waltham, MA
- [Staff Hardware Test Engineer](https://zerogtalent.com/robotics-jobs/boston-dynamics/staff-hardware-test-engineer-R3337) — Waltham, MA
- [Operations & Logistics Specialist](https://zerogtalent.com/robotics-jobs/boston-dynamics/operations-logistics-specialist-R3339) — Savannah
- [Field Repair Technician - RMAC](https://zerogtalent.com/robotics-jobs/boston-dynamics/field-repair-technician-rmac-R3333) — Savannah

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*Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*