# Head of Implementation & Customer Success **Company:** [Wonderschool](https://zerogtalent.com/frontier-companies/wonderschool) **Location:** San Francisco **Work mode:** On-site **Employment type:** Contract **Salary:** USD 8–12/hr **Category:** Sales & Marketing **Department:** Other **Listed:** 2026-03-30 [View and apply on Zero G Talent](https://zerogtalent.com/frontier-jobs/wonderschool/head-of-implementation-customer-success-7658643003) ## Job description ### **About Wonderschool** Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure. We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations. Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact. This role ensures that our platform and partnerships translate into real outcomes for customers - successful deployments, strong adoption, and long-term retention. ### **Position Summary** This role owns the full post-sale lifecycle for Wonderschool’s government and enterprise customers - from implementation through long-term retention and expansion. The Head of Implementation & Customer Success is responsible for ensuring complex deployments are executed successfully, customers achieve measurable outcomes, and the business captures durable, recurring revenue. Operating as both a strategic leader and hands-on operator, this role builds the systems, playbooks, and team required to scale implementation and customer success across multiple markets. Success in this role directly impacts customer outcomes, product adoption, and long-term contract renewals. ### **Responsibilities** #### **Own Implementation & Customer Outcomes** - Own end-to-end delivery of government and enterprise implementations, from kickoff through go-live and post-launch success - Ensure customers achieve defined outcomes, including successful deployment, adoption, and ongoing usage - Manage complex, multi-stakeholder implementations involving integrations, data migration, and system configuration - Establish clear success metrics across adoption, retention, and expansion #### **Build a Scalable Customer Success Engine** - Design and implement repeatable playbooks for onboarding, implementation, and long-term customer success - Develop systems to monitor customer health, identify risks, and drive proactive engagement - Build frameworks that improve time-to-value and increase net revenue retention - Identify opportunities for expansion and deeper customer partnerships #### **Lead and Scale the Team** - Build and lead a high-performing implementation and customer success organization - Define roles, hiring plans, and operating structure as the company scales - Coach and develop team members while maintaining high standards of execution - Establish clear performance expectations tied to customer and business outcomes #### **Drive Cross-Functional Execution** - Partner closely with Product, Engineering, and Sales to ensure successful deployments and product alignment - Translate customer feedback into product improvements and roadmap priorities - Ensure alignment between sales commitments and delivery capabilities - Advocate for scalable solutions over one-off implementations #### **Manage Executive Stakeholders** - Build strong relationships with customer leadership and executive stakeholders - Lead high-stakes conversations during implementations and critical phases - Navigate complex challenges while maintaining trust and alignment - Communicate clearly across internal and external stakeholders ### **Required Qualifications** - 8–12+ years of experience in B2B SaaS post-sales roles (implementation, professional services, or customer success) - Proven experience leading complex enterprise or government implementations with multiple stakeholders - Experience building and scaling implementation or customer success teams in high-growth environments - Strong program management and operational leadership capabilities - Experience managing long implementation cycles with contractual deliverables and deadlines - Excellent communication skills, including experience engaging executive stakeholders - Ability to operate with high ownership in fast-paced, ambiguous environments ### **Preferred Qualifications** - Experience working with government or public sector customers - Background in enterprise SaaS, professional services, or consulting - Experience owning or influencing net revenue retention (NRR) - Familiarity with regulated industries (education, healthcare, public sector) - Experience building systems that improve operational efficiency and scalability ### **Compensation & Benefits** Compensation Range (California): The base salary range for this role is $180,000 – $220,000, depending on experience, skills, and location. This role may also be eligible for equity and other forms of compensation. Wonderschool offers a competitive benefits package, including: - Health benefits with up to 100% coverage for employee premiums and up to 80% for dependents - Wifi and employee wellness stipends - Flexible PTO, paid holidays, and mental wellness days - Competitive parental leave (eligible after 6 months of employment) - A highly collaborative, mission-driven workplace environment ### **Location / Travel Expectations** This role is based in our office in Rincon Hill, San Francisco, 5-6 days a week in office. Regular travel is required to support customer implementations, key partnerships, and critical deployment phases. ## Other open roles at Wonderschool - [Part-Time Substitute Teacher (Preschool/Daycare) - $16-$17/hr](https://zerogtalent.com/frontier-jobs/wonderschool/part-time-substitute-teacher-preschool-daycare-16-17-hr-8179114003) — Clintonville, Wisconsin, United States - [Part-Time Substitute Teacher (Preschool/Daycare) - $16-$17/hr](https://zerogtalent.com/frontier-jobs/wonderschool/part-time-substitute-teacher-preschool-daycare-16-17-hr-8162155003) — Seymour, Wisconsin, United States - [Part-Time Substitute Teacher (Preschool/Daycare) - $16-$17/hr](https://zerogtalent.com/frontier-jobs/wonderschool/part-time-substitute-teacher-preschool-daycare-16-17-hr-8162279003) — Cedarburg, Wisconsin, United States - [Part-Time Substitute Teacher (Preschool/Daycare) - $17-$20/hr](https://zerogtalent.com/frontier-jobs/wonderschool/part-time-substitute-teacher-preschool-daycare-17-20-hr-8161385003) — Green Bay, Wisconsin, United States - [Part-Time Substitute Teacher (Preschool/Daycare) - $16-$17/hr](https://zerogtalent.com/frontier-jobs/wonderschool/part-time-substitute-teacher-preschool-daycare-16-17-hr-8161595003) — Port Washington, Wisconsin, United States --- *Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*