Supply Operations Intern

💙 About Bounce...

Bounce is building cloud storage for the physical world, starting with the largest global luggage storage network in existence. Bounce’s marketplace connects travelers with 30,000+ small business locations worldwide for hyper-local short term baggage storage. With more locations globally than Burger King, and more locations in New York City than Starbucks, Bounce has served 3M+ users and stored 10M+ bags, and paid over $10M to small business partners in.

To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment - Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place! Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire. (Learn more about Bounce's Series B HERE and also learn about our Japan Expansion HERE)

About the Role...

We’re looking for a highly hands-on and analytical Supply Operations Intern to help scale our supply and sales operations, leveraging AI and automations.

At Bounce, "supply" refers to the businesses and locations that list their space on our platform: think shops, hotels, and cafés that store luggage for travellers.

You’ll work across the full supply funnel: from lead generation and supply acquisition, to onboarding and partner success. You will be improving processes, owning tools, running analyses, and building automations that unlock more efficiency for our operating teams.

This role directly impacts how fast and efficiently Bounce grows both the volume and the quality of our global supply network. You’ll help transform manual processes into scalable systems and play a key role in shaping our operational infrastructure as we scale.

This is a 6 months internship, with the potential of conversion to full-time determined by performance and value-add.

Where you come in…

You team sits in the centre between management decisions and execution on ground at a global scale, and is responsible for translating plans into action by our sales, service, and support teams. As part of a global centre of excellence, you:

• Access and operate our sales and operations tools (Sales CRM and automation platforms, communication tools), ensuring clean pipelines and clear partner lifecycle tracking

• Manage and improve lead generation processes through AI tools

• Run analyses to identify opportunities for improvement in our sales funnel and partner lifecycles

• Build dashboards and reports to support both decision-making (management) and execution (train end users)

• Design and implement automations (with and/or without AI) across lead generation, sales, onboarding, and partner success

• Leverage AI to reduce manual workload for the team while building scalable and efficient operational systems

• Independently lead operational projects from problem definition to implementation, often working with multiple teams and stakeholders

Your profile…

• Experience in operations, analytics, consulting, or similar roles is preferred but we’re open to exceptions for the right candidate with the skills below

• Basic SQL knowledge (or another coding language) and/or previous experience with process automation and tooling are preferred — you don’t need to write complex code, but you must understand them

• Strong analytical and structured thinking

• Ownership mindset and ability to manage projects end-to-end

• Interest in automation, systems, AI and process optimization

• Comfortable working cross-functionally with other teams across the organisation