Partner Program Manager

💙 About Bounce…

Bounce is building cloud storage for the physical world, starting with the largest global luggage storage network in existence. Bounce’s marketplace connects travelers with 33,000+ small business locations worldwide for hyper-local short-term baggage storage. With more locations globally than Burger King, and more locations in New York City than Starbucks, Bounce has served Millions of users, stored 10M+ bags, and paid over $10M to small business partners.

To achieve this, Bounce is a fast-paced and scrappy team. We believe that experimentation fuels innovation, so we move quickly, testing new ideas and adapting in real time. If you’re ready to make an impact in a high-energy, close-knit, and collaborative environment, Bounce is the place where you can move fast, think big, and shape the future of travel. Join us as we make the world a lighter, more accessible place!

Bounce has been named the Inc5000’s fastest-growing travel company in the USA in 2024 and is proudly backed by leading Silicon Valley investors, including Andreessen Horowitz, General Catalyst, and Sapphire.

About the role…

We are looking for a Partner Program Manager to join our global Partnerships team, reporting to the Global Head of Partnerships. The Partnerships team owns supply enterprise partnerships, demand partnerships, and new-vertical partnerships across both sides of the marketplace. This work is global and among the highest-impact levers on the business.

Bounce’s marketplace runs on two kinds of partnerships: supply partners (the hotel groups, retailers, transit hubs, and venue networks that host our products) and demand partners (the OTAs, loyalty programmes, travel platforms, and affiliates that bring travelers to us). This role spans both sides and Bounce’s full product portfolio, which is expanding beyond our core Luggage Storage business into Luggage Delivery and Shipping, both likely to fall under this role’s scope.

It is a strategic, expansion-focused role: rather than opening net-new, you deepen and grow our existing enterprise and strategic accounts. You find the highest-impact ways to expand each relationship, whether by building API integrations or by optimizing conversion, visibility, and GMV, and you run each partnership like a program with a plan, an owner, and a deadline, coordinating internal and external teams toward a common goal.

This is a senior role with high autonomy. You are expected to understand the business impact behind each partnership and make independent calls on where to spend your time. A core part of the role is designing, building and operating the tooling and CRM that let us serve long-tail partners at scale through automation, while you personally drive retention and expansion for strategic accounts.

Where you come in…

Program Management (post-signature ownership)

• Own the full existing partnerships lifecycle, performing relationship, across supply, demand, and new-vertical partnerships.

• Run each partnership as a program: define the plan, milestones, owners, and timeline, and drive delivery from kickoff to go-live and beyond.

• Coordinate internal teams (Engineering, Product, Marketing, Ops, Legal, Finance) and external partner teams toward a shared, well-defined goal.

• Scope and drive integrations and launches, remove blockers, manage risk, and keep every stakeholder aligned with no surprises.

Retention & Expansion

• Own retention and expansion strategy and execution for both strategic and long-tail accounts across both sides of the marketplace.

• Run structured business reviews with strategic partners to monitor SLA and performance, surface issues early, and unlock growth.

• Identify expansion opportunities (new geos, new products, new commercial structures) and drive them from idea to signed extension.

• Define and track the KPIs that signal partnership health, and intervene before churn risk becomes churn.

Tooling, CRM & Long-Tail Automation

• Be the expert who selects, establishes, and operates the tooling and CRM that enable automated, scalable management of long-tail partners.

• Design workflows and automations that deliver a high-quality partner experience without one-to-one manual effort for every account.

• Segment the partner base and build the systems, playbooks, and lifecycle programs that keep long-tail partners engaged, retained, and growing.

• Continuously improve the operating model with data, and feed learnings back to Product and Engineering to improve the partner experience.

Cross-functional Coordination & Business Impact

• Act as the connective tissue between the Partnerships team and the rest of Bounce, translating partner needs into internal action.

• Prioritize your work by business impact, balancing hands-on strategic accounts with scaled programs for the long tail.

• Report on portfolio health, retention, and expansion to the Global Head of Partnerships and the wider business.

Your profile…

• 8+ years in partnerships, partner/program management, partner success, or commercial operations, including senior ownership of the post-signature lifecycle.

• Background in travel, consumer tech, marketplaces, mobility, hospitality, or platform businesses strongly preferred.

• Proven track record of managing partnerships as programs and driving measurable retention and expansion across a portfolio.

• Comfortable across both sides of the marketplace and all partnership types (supply, demand, new vertical); this is not a single-track role.

• Expert at establishing and operating CRM and partner tooling, and at designing automation that scales management of long-tail accounts.

• Expert in use and manipulation of AI tools.

• Strong program and project management skills: you scope, plan, own, and ship, and keep internal and external teams aligned toward a common goal.

• Commercially fluent: you understand unit economics and the business impact of each partnership and can hold a margin conversation.

• Highly autonomous self-starter who sets priorities, manages ambiguity, and thrives in a fast-paced startup environment.

• Excellent communication and stakeholder management across seniority levels, internally and externally.

• Business-level fluency in English; an additional European or Asian language is a strong plus.

• Open to travel for partner meetings across Europe, North America, and APAC.