Job Description
We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world! From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.
What you'll be doing:
You’ll support the improvement of customer support quality, focusing on process integrity, communication, regulatory compliance, and coaching effectiveness.
Quality monitoring & Compliance
- Evaluate and score customer interactions across chat, phone, and other channels against quality and compliance standards.
- Ensure support interactions comply with internal policies and applicable gambling regulations.
- Proactively identify risk-related issues and escalate when necessary.
Coaching & development
- Provide constructive feedback and coaching to customer support Team Leaders to improve performance and quality.
- Partner with Team Leaders to identify training needs and support continuous development.
- Help define best practices for communication and service excellence.
Quality processes & analytics
- Analyze QA data and support KPIs, extracting insights and trends.
- Generate regular reports and present actionable insights to stakeholders.
Automation & tools
- Drive QA execution through designated tools and propose opportunities for automation to reduce manual effort.
- Maintain QA dashboards, scoring systems, and documentation in alignment with team objectives.
What we are looking for:
- 5+ years in customer operations / 3+ years quality assurance, preferably in iGaming, regulated financial services, or tech-enabled customer operations.
- Demonstrated experience with QA evaluation frameworks, coaching, analytics, and compliance monitoring.
- Depth of QA expertise in customer operations with measurable impact on support performance.
- Strong analytical skills with the ability to interpret performance data and turn it into recommendations.
- Excellent communication & interpersonal skills for feedback and collaboration.
- Familiarity with QA tools, CRM systems, and reporting tools.
- Ability to independently drive processes and own quality results.
- Strong judgment in coaching, escalation handling, and compliance interpretation.
- Fluent Greek & English, both written and spoken.
Nice to Have
- Experience with QA automation tools or scripting to support QA workflows.
- Knowledge of compliance systems used in EU-regulated gambling markets.
- Background in large-scale support operations.
About Super
We are a global technology group, dedicated to building the future of entertainment and fan-centric experiences. With commercial markets in Brazil, Belgium, Poland, Romania, Greece and Serbia, and a network of offices across Spain, Croatia, Malta, Gibraltar, the Netherlands and the UK, we are a truly international organization. Our purpose at Super has evolved from sports and betting into creating the platform that stretches into the wider world of technology-driven entertainment. With a growing and diverse team of more than 5,000 people, we create immersive, responsible, and personalised experiences for millions of customers worldwide.
Shaping the Future of Play
Everything we do at Super is rooted in doing what is right: for customers, for each other, and for our long-term vision. Our Culture Manifesto is our North Star. It captures our purpose, mission, and the six core beliefs that shape how we think, make decisions, and act every day. Want to explore our culture in more detail? Visit our careers page: super.xyz/careers
Super is committed to the highest standards of compliance, safety, and responsibility. As such, we are active members of the International Betting Integrity Association (IBIA) and the European Gaming & Betting Association (EGBA).
At Super, we operate as a high-performing team. We hire and grow talent based on ability and potential, regardless of background and identity because we know diverse perspectives, drive better performance.
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Job Details
- Category
- Manufacturing
- Employment Type
- Full Time
- Location
- Greece
- Posted
About Super
¡Bienvenido a Súper Seguros! 😄 En Súper seguros entendemos que cada empresa es única y proteger tu patrimonio y el de tus colaboradores es fundamental para el éxito de tu organización. Por ello, ofrecemos soluciones de seguros adaptadas a las necesidades específicas de tu empresa en tres áreas clave: Seguro de auto 🚗 Seguro de vida 🍃 Seguro de gastos médicos🧬 Contáctanos 📲 2219156675 linktr.ee/supersegurosmexico
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