Product Design Manager — Manage & Transact

Design Manager — Manage & Transact

We are looking for a Design Manager to join our Product Design team and own the design direction for our Manage & Transact area at Super. In this role, you will lead a team of product designers working on the core transactional experiences that sit at the heart of the Super product — account management, deposits and withdrawals, transaction history, identity and verification flows. These are high-stakes, high-frequency touchpoints that directly affect customer trust, retention, and commercial performance.

What the role involves

• Lead, manage and develop a team of product designers working across the Manage & Transact area.
• Set the design direction and quality bar for account, payment, identity, and transactional experiences across web and native platforms.
• Build a high-performing team — run regular 1:1s, set clear expectations, give direct feedback, support each designer's growth and career development, and drive programmes to close capability gaps through systems and rituals that raise the team's collective capability.
• Own discovery and strategy for your area — frame the right problems, challenge the scope when needed, and build conviction around the design direction with cross-functional leadership partners.
• Collaborate closely with senior Product, Engineering, Data, Research and Compliance stakeholders; manage up effectively, create clear escalation paths when needed, and champion responsible gaming and regulatory design standards — ensuring design decisions are compliant, considered and in the customer's interest.
• Drive design consistency and quality across multiple product teams; monitor output, identify systemic issues before they compound, and build cases for design improvements that connect design outcomes to business performance.
• Establish strong AI working practices within your team, including prompting standards, output-review norms and responsible use in high-stakes transactional contexts.
• Contribute to Super's broader design culture through hiring, process improvements, external presence, and by defining what great design leadership looks like.

What we are looking for

• Proven experience leading and developing product design teams, with a strong track record of both team health and design output.
• Deep product design experience, with a portfolio demonstrating end-to-end design thinking across complex, high-stakes digital products.
• Experience owning design strategy for a product area — not just executing, but framing problems, shaping roadmaps, and influencing direction at a leadership level.
• Strong commercial awareness — ability to link design decisions to business outcomes, build investment cases, and take ownership of team-level results.
• Excellent stakeholder management and communication skills, comfortable influencing at exec level, navigating conflicting priorities, and aligning cross-functional partners across large organisations.
• Strong experience designing transactional, financial or identity-related digital experiences, with a deep understanding of trust signals, error handling, edge cases and compliance constraints.
• A high bar for craft — opinionated on what great visual and interaction design looks like, and able to push quality across a team without doing all the work yourself.
• Experience designing for regulated industries and an understanding of how to balance regulatory requirements with a great customer experience.
• Ability to operate autonomously on highly ambiguous projects, make decisive progress and generate momentum for those around you.
• Experience defining and monitoring success metrics, with comfort using data and research to update product strategy and mentor others on data-driven design.
• A direct, constructive feedback style and ability to foster a culture of honest, high-quality critique across a team.
• Ability to step in as a hands-on designer when needed — to unblock the team, model quality, or tackle a particularly complex problem — whilst keeping primary focus on leading through others.
• Expert proficiency in Figma.
• Strong English language skills, both written and verbal.

Nice to have

• Experience designing payments, deposits, withdrawals, identity verification or account management products.
• Experience working in sports betting, gaming, or another regulated financial or consumer industry.
• Experience with design systems — contributing to or evolving shared component libraries and design tokens.
• Experience with experimentation, A/B testing or conversion optimisation in transactional flows.
• Experience using AI tools in the design process effectively and responsibly, including in high-stakes or regulated contexts.
• Track record of developing senior designers or other design managers.

What we offer

• Medical / Health Insurance
• Open Annual Leave
• Employee Assistance Programme
• Training & Learning Development

Additional benefits vary by country and will be shared during the hiring process.