Employee Onboarding Specialist

We are looking for an Onboarding Specialist to coordinate, programme manage, and continuously improve the onboarding experience for new hires across the organisation. As a key contributor within the Culture, Onboarding & Engagement team, you will own the operational layer of onboarding and help evolve the current Workday-based journey into a richer, persona-focused model with greater manager and team enablement. Working closely with Talent Acquisition, HR Operations, Tech & Data, IT, Local Offices and Talent & Culture, you will help every new hire at Super ramp up smoothly and effectively.

What the role involves

• Coordinate the end-to-end onboarding journey from pre-start through the first 90 days, partnering with HR Ops, IT and Workday to ensure a smooth transition from candidate to new employee.
• Develop persona-based onboarding approaches tailored to different employee types, including individual contributors, managers, and office-based and remote populations.
• Maximise automation through Workday whilst partnering with local offices and cross-functional teams to deliver a personal welcome experience, from pre-start communications through to first-day logistics.
• Maintain and continuously improve onboarding checklists, timelines, templates, guides and process documentation.
• Drive manager and buddy enablement through manager learning, onboarding expectations, buddy training and 90-day plan guidance.
• Coordinate onboarding events, orientation sessions and learning activities, managing invitations, attendance tracking and reporting within Workday and the LMS/LXP.
• Manage the global new hire SWAG process, ensuring every new hire receives a Super welcome token on day one.

How success is measured

• New hires feel welcomed, informed, and ready to contribute, reflected in growing onboarding satisfaction scores.
• Managers are clear on their responsibilities, reporting high satisfaction with the tools and support provided.
• Onboarding processes are consistent and scalable, with a high completion rate for required tasks and learning.
• Technical readiness is seamless, with equipment and system access provided on time through strong cross-functional partnerships.
• Operational excellence is maintained through the reduction of recurring issues and proactive resolution of friction points.
• Visibility into onboarding progress and experience is clear, supporting early productivity, role clarity and retention.

What we are looking for

• Background in HR operations, learning & development, or Talent Acquisition, with a strong focus on the new hire experience.
• Highly structured and detail-oriented, with the ability to balance big-picture thinking with hands-on delivery.
• Proactive communicator and problem-solver, comfortable coordinating across multiple teams and stakeholders.
• Proficient in HRIS and collaboration tools, with a passion for using technology and automation to improve content and processes.
• Systems-minded, using feedback and data to resolve issues thoughtfully and maintain high-quality onboarding materials.
• Adaptable and independent, able to manage complex workstreams whilst handling confidential information with discretion.

Nice to have

• Experience with Workday (Journeys and/or Learning).

Tools and platforms

The role may involve working with:

• Workday Journeys & Workday Learning
• Google Workspace
• Slack
• Notion
• Survey and feedback tools
• Reporting dashboards and spreadsheets
• AI tools to support content creation, process improvement, and employee support

What we offer

• Medical / Health Insurance
• Open Annual Leave
• Employee Assistance Programme
• Training & Learning Development
  
  

Additional benefits vary by country and will be shared during the hiring process.