# Customer Success Manager, RFA

**Company:** [Stripe](https://zerogtalent.com/frontier-companies/stripe)
**Location:** Chicago, IL
**Work mode:** On-site
**Seniority:** Senior
**Employment type:** Full Time
**Salary:** USD 208K–225K/yr
**Category:** Support
**Department:** Global Operations
**Listed:** 2026-09-10

[View and apply on Zero G Talent](https://zerogtalent.com/frontier-jobs/stripe/customer-success-manager-rfa-8194289)

## Job description

### **Who we are**

### **About Stripe** 

Stripe, LLC. is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

### **What you’ll do**

### **Responsibilities**

-   Leading post-sale engagement, retention, and growth of customers in close collaboration with the Account Executive; 
-   Supporting account expansion by identifying opportunities, driving business outcomes, and ensuring customers achieve success, working closely with the account team;
-   Cultivating relationships with senior executives in various departments, such as business, product, engineering, finance, and IT, in partnership with the Account Executive and team;
-   Evangelizing Stripe's customer success stories, as well as its systems and processes;
-   Articulating and driving customer use cases, value, and expansion while maintaining a trusted advisor status; 
-   Serving as a knowledgeable payments and commerce advisor, educating customers on the benefits of our products and industry.

### **Who you are**

### **Minimum requirements**

Requires 8 years of experience in a client-facing role, managing relationships with large, global organizations.

Position also requires the following:

-   8 years of experience executing customer facing activities to drive value and ROI from Billing and payments technical products;
-   8 years of experience collaborating with internal teams to create optimization plans that align with ROI opportunities, providing in depth analysis and suggestions for the user;
-   8 years of experience monitoring and managing client’s technical experience and engagement experience, proactively monitoring performance metrics and sentiment;
-   8 years of experience working with account teams to identify, track and mitigate clients at risk of churning from the platform;
-   4 years of experience billing technical and functional landscape, with a demonstrated understanding of customer needs and how these map to relevant functionality and use cases; and
-   4 years of experience advising clients on their subscription and invoicing requirements.

Salary: $208,021 - $225,300/yr

This salary range represents the base salary range for the role and any sales commissions / sales bonuses targets, if applicable, would be in addition to the base salary.

40 hrs/week

50% telecommuting permitted.

15% domestic travel for visiting users for onsite and business reviews at their offices.

Multiple Positions Available. 

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends. **IL48**

### **#LI-DNI**

## Other open roles at Stripe

- [Staff Software Engineer, Code Forge](https://zerogtalent.com/frontier-jobs/stripe/staff-software-engineer-code-forge-8293644) — San Francisco, Seattle, US-Remote
- [Product Manager, Consumer Bank Network](https://zerogtalent.com/frontier-jobs/stripe/product-manager-consumer-bank-network-8384438) — SF, SEA, NYC, Chicago, Toronto
- [Analyst Relations Senior Manager](https://zerogtalent.com/frontier-jobs/stripe/analyst-relations-senior-manager-8376775) — Remote in the US
- [Software Engineer, Full Stack](https://zerogtalent.com/frontier-jobs/stripe/software-engineer-full-stack-8384287) — New York, NY
- [Software Engineer – Backend Engineer – Tax Engineering](https://zerogtalent.com/frontier-jobs/stripe/software-engineer-backend-engineer-tax-engineering-8384325) — Seattle, WA

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