Care Navigator - PST/MST

About Us

At Sprinter Health, we're focused on dramatically expanding access to healthcare by reimagining the patient experience—delivered at home and powered by technology for scale. Sprinter Health is building the clinical and technological infrastructure to realize a future of healthcare untethered.

We have a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. We’re backed by prominent VCs, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, LabCorp, and Disney.

About the Role

We’re looking for a Care Navigator who wants to make a meaningful difference - helping patients navigate complex systems, overcome barriers, and access care that improves their health and well-being.

This role is responsible for high-volume outreach and end-to-end coordination, ensuring patients successfully schedule and complete services such as mammograms, bone density screenings, and primary care visits - while also connecting patients to social and community resources (SDoH) that may impact their ability to receive care.

This is a fast-paced, outcomes-driven role that requires strong critical thinking, emotional intelligence, and the ability to work independently. Care Navigators play a critical role in guiding patients through complex healthcare journeys, removing barriers, and ensuring a seamless, high-quality experience from initial outreach through completion.

Key Responsibilities

• Conduct high-volume outbound calls to engage patients and schedule healthcare services

• Coordinate care across multiple services, including mammograms, bone density screenings, and primary care connections - ensuring successful scheduling, follow-up, and completion of care

• Identify and address social determinants of health (SDoH) barriers by connecting patients to appropriate community resources (e.g., transportation, housing, financial assistance, food access)

• Conduct patient assessments to understand clinical, social, and logistical barriers to care

• Educate patients on available healthcare services and community resources, ensuring they understand how to access and benefit from them

• Build trust with patients and caregivers through clear, empathetic, and effective communication

• Proactively follow up with patients to ensure completion and close gaps in care

• Manage multiple workflows simultaneously while maintaining accuracy and attention to detail

• Maintain accurate and detailed documentation of all patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standards

• Collaborate cross-functionally with clinical, operations, and support teams to ensure seamless patient experiences

• Escalate issues appropriately and in a timely manner when patterns, risks, or blockers are identified

• Support additional projects and initiatives as needed

Skills and Requirements

• 4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment

• Proven ability to work independently in a high-volume, fast-paced environment

• Adapt quickly to evolving workflows, tools and priorities

• Strong critical thinking and problem-solving skills

• High level of emotional intelligence and empathy in patient interactions

• Experience working with social determinants of health (SDoH) or community resource navigation preferred

• Excellent written and verbal communication skills

• Experience managing multiple communication channels (phone, email, chat, etc.)

• Zendesk experience is a plus

• Strong organizational skills and attention to detail

• Ability to manage competing priorities while maintaining performance and quality

• Startup or high-growth environment experience is a plus

• Fluency in Spanish is preferred but not required

What You’ll Do Well in This Role

• Drive patient engagement and completion of care through strong communication and follow-through

• Navigate complex patient scenarios, including both clinical coordination and social barriers

• Balance efficiency with a high-quality, empathetic patient experience

• Take full ownership of outcomes, not just tasks

About You

You will thrive at Sprinter Health if:

- Flexibility, humility, and a sense of humor are your key personality traits

- You are a strong and personable communicator

- You excel at last minute problem solving and out of the box thinking

- You are highly organized and love to follow a process

- You have experience working in an on-demand service or healthcare environment

- You thrive in a fast paced, high pressure environment

This is a full-time, remote position

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.