Installation Specialist

About SpotOn

We’re not just building restaurant tech, we’re giving independent restaurants the tools to compete and win. From our award-winning point-of-sale to AI-powered profit tools, everything we do helps operators boost profit, work smarter, and keep their best people. And every solution is backed by real humans who actually give a sh*t about helping restaurants succeed.

• Named the #1 Restaurant POS by G2 (Fall 2025), based on ratings from real users

• Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users

• Awarded Great Places to Work and Built In’s Best Workplaces for multiple years running

We move fast, care hard, and fight for independent restaurant operators to do what they love, and love doing it. If you’re looking to make an impact with heart and hustle, SpotOn is the place for you.

Position Objective

This position will be responsible for coordinating and overseeing the remote/virtual installation of a Restaurant POS and training to utilize the system. You will remotely assist clients and third-party contractors with the installation and training of our POS system, ensuring a seamless setup process. You will need to have a vast knowledge of restaurants and how they operate. The goal of this role is to aid in setting up the business to run more successfully and efficiently prior to and immediately following the installation of the Restaurant POS. This position is a hybrid position requiring you to attend your local office 2-3 days per week based on your manager.

Responsibilities

The main responsibilities of the position.

• Remote assist hardware install- workstations, pin pads, printers, cash drawers, switches, and other hardware devices that integrate with RPOS.

• Remote assist Install router/ firewall, patch cables, cable management

• Remote training and live support of our clients and 3p partners

• Menu/system functionality changes

• Pre-Installation setup task lists

• Post Installation task lists

• Remote site readiness visits

• Remote troubleshooting

Skills & Knowledge

Specific skills or knowledge required to perform the role.

• Understand how to invoice for services

• Demonstrated ability to remain calm under pressure

• Possess strong analytical and critical problem-solving skills

• Knowledge of basic financial accounting

• Excellent written and verbal English (second language is a bonus) communication skills

• Ability to interact with and coach a wide variety of stakeholder, ranging from restaurant managers and owners, to business executives and chefs

• Ability to support multiple projects going on simultaneously.

Previous Experience

Specific years of experience required or desired in a particular industry or role required to perform the role.

• 2+ years of experience with POS implementation, performing installations.

• 2+ years of working in restaurants

• Experience working in a wide variety of restaurant types is preferred

Education / Professional Training

Specific education or experience level required to perform the role.

• High School Diploma

• Associates Degree or equivalent experience

We will never ask candidates to pay fees, purchase equipment, or share sensitive personal or financial information during the hiring process. All legitimate communication from our recruiting team will come from an official company email address (@spoton.com). If something seems suspicious, please contact us at [email protected].

SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.

SpotOn is an E-Verify company.