Senior Software Engineer

Location: San Francisco/New York
Type: Full-time

Overview

At Opencall, we’re building AI call centers for medical services.

We’re solving a unique challenge: pushing the limits of AI at millisecond performance to have the best human-like customer service experience at enterprise scale. Our AI is faster, cheaper, more powerful, and more reliable than anything else on the market. We’re looking for versatile engineers to help scale our proprietary system from millions of calls to billions of calls annually and build out new product lines that our customers are already asking for.

Role: Senior Full Stack Software Engineer

As a Senior Full Stack Software Engineer at Opencall, you'll be a cornerstone in taking our technological foundation to the next level. The ideal candidate can draw insight from every part of the business to prioritize effectively in a fast-paced environment. Deep understanding and empathy for our users is critical to success in this space.

Key Responsibilities

You’d be working on our realtime voice platform, customer dashboard, agent runtime, and analytics pipeline.

Feature design and development

• Understand how the product is currently used, our long term goals, and build features that deliver the best ratio of impact delivered to effort required

Software architecture

• Design systems around strict performance and infrastructure constraints
• Scale our platform to >100x current traffic

Leadership

• We’re looking for someone who can start as an individual contributor, but transition into growing and running an organization.
• Hiring, delegation, and mentorship will be part of the role

Qualifications

Requirements:

Education:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.

Experience:

• 6+ years in software engineering, focusing on product development

Technical Skills:

• Proficiency in Python and Typescript.
• Frontend experience, React preferred
• Strong knowledge of programming fundamentals: data structures, algorithms, databases, networking, and design patterns/principles are a plus
• Passion for maintainable code and idiot-proof systems

Strong communication:

• Clearly communicating technical concepts is an underrated skill

Strong product sense:

• We’re in a new space and there’s no mainstream equivalent of what we’re building. Figuring out what to build, not just how to build it, is part of the job

High-Energy:

• Passionate about what you do and eager to innovate.

Ambition:

• A desire to create groundbreaking solutions and push the boundaries of technology.

Bonus points:

• Expertise in scalable infrastructure, microservices architecture, containerization (Docker, Kubernetes), and distributed systems.
• GraphQL experience. Even better if you have experience with Relay GraphQL
• Experience with cloud platforms (e.g., AWS, GCP, Azure).

FAQ

What motivates us?

• We hate bad customer service and the “press 1, press 2” headache. Let’s get end customers what they want without the suffering.

Company outlook?

• We have more customers than we can handle. That’s why we need you!

Can I work from anywhere?

• We prefer candidates in San Francisco or New York, but are open to exceptional remote applicants.