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Senior Manager, Travel Experience Consultant
Posted 1 hour ago• Operations• Operations
Job Description
The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.
What You’ll Do:
- Ensure all operations are carried on in an appropriate, cost-effective way
- Improve operational management systems, processes and best practices
- Help the organization’s processes remain legally compliant
- Formulate strategic and operational objectives
- Perform quality controls and achieve KPIs
- Recruit, train and supervise staff
- Find ways to increase quality of customer service
What We’re Looking For:
- MBA/Masters from a reputed university
- 10-12 years of work experience in a reputed MNCs
- Result driven
- Data Driven, experience in Change Management,
- Min 5 years of experience in managing a team of “Managers”
- PMP certified will be an added advantage
- Familiar with travel industry will be an advantage
- Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
- Proven work experience as Operations Manager or similar role
- Knowledge of organizational effectiveness and operations management
- Excellent communication skills
- Leadership ability
- Outstanding organizational skills
- BPO and Travel Experience would be an added advantage
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Job Details
- Department
- Operations
- Category
- Operations
- Employment Type
- Full Time
- Location
- Bengaluru, Karnataka, India
- Posted
- Apr 28, 2026, 04:17 PM
- Listed
- Apr 28, 2026, 04:17 PM
About Navan
Part of the growing frontier tech ecosystem pushing the edges of what's possible.
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Senior Manager, Travel Experience Consultant
Navan