# Navan Pro Consultant **Company:** [Navan](https://zerogtalent.com/frontier-companies/navan) **Location:** Remote (USA) **Work mode:** Remote **Category:** Professional services **Department:** Global Operations and Service (GOS) **Listed:** 2026-11-10 [View and apply on Zero G Talent](https://zerogtalent.com/frontier-jobs/navan/navan-pro-consultant-8324791) ## What you'll do - Manage full client portfolio and deliver high-touch travel service - Book air, rail, car, ferry, and charter reservations for clients - Procure best hotel rates using GDS and non-GDS channels - Monitor bookings for savings and achieve SLAs for all accounts - Build client relationships and provide consultative travel solutions ## What you need - Proven experience in core business travel environment - Fully conversant with Sabre, Galileo, or Amadeus GDS - Experience with mixed mode booking tools and 1st line support - Exceptional telephone manner and written skills - Excellent attention to detail ## Job description **About the Role** The main role of a Navan Pro Consultant is to build relationships and understand the needs of our client’s while delivering a ‘high touch’ service that saves clients time and drives down their total cost of travel. **What you’ll do** Service Expectation - Provide a dedicated, consistently high level of service to all clients tailored to their individual requirements with a desire to always exceed client expectation. - Effectively manage your workload to meet all deadlines as required, either set by the client or within R&M - Ability and willingness to service different client industry sectors across the wider business - Demonstrate innovative thinking and provide a consultative approach - To be proficient in R&M and Navan Technology, sharing knowledge with the client to ensure an all-encompassing service - To be responsible for the delivery of all air, rail, car rental, ferry, black car and charter reservations and to advise clients on best practice utilising R&M and Navan technology Operational Excellence - Manage your own full client portfolio to the highest R&M and Navan standard, demonstrating extraordinary customer service to your wider team - Pro-actively build meaningful and long-lasting relationships both internally and externally - Always exceed client’s expectation - Identify and implement opportunity to add value to each booking - Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect) - Working with IFD (International Fares Desk) to proactively identify cross market and local inventory differences - Procure the best hotel rates for clients utilising GDS and non GDS channels, as well as leveraging supplier relationships to gain the best result - Monitor all bookings for further saving opportunities up until completion of the trip - Utilise detailed understanding of the client policy to drive compliance whilst maximising opportunity to enhance the traveller experience - Ability to apply a variety of fare types and ticketing methods, whilst maintaining an up-to-date knowledge of industry innovations (e.g., airline direct connect) - Monitor all bookings for further saving opportunities up until completion of the trip - To be proficient in all R&M and Navan Technology and to ensure knowledge is shared and maintained amongst the team - To oversee the client experience by utilising mixed mode booking tools and to provide 1st line support for both offline/online bookings - Demonstrate proactive thinking when providing travel solutions - Able to provide cost effective solutions across all aspects of travel - To always comply with the client policies and guidelines - Achieve SLAs for all accounts - Regular interaction with overseas colleagues - Apply Quality Control procedures and processes in line with company and GREC requirements **What We’re Looking For** - Previous VIP experience is preferred - Skills assessment results will be considered - Exceptional telephone manner and written skills - Demonstrate ability to make effective use of resources available to complete tasks to agreed deadlines - Has a proven record of experience in a core business travel environment - Fully conversant with one or all GDS systems; Sabre, Galileo, Amadeus - Experience of mixed mode booking tools, and 1st line product support for both offline/online bookings - Comprehensive knowledge of the travel industry and products in the market including different aircraft types and cabins - Knowledge of Low-Cost Carriers in the market and their different products available - Fully conversant with various rail, black car, LCC, OTA booking systems - Have a ‘team player’ approach to an office environment - Experience in using MS software packages - Ability to build an exceptional rapport with all clients - Excellent attention to detail - Have an enthusiastic approach and willingness to learn attitude - Independently commit to attend and complete all relevant training - Achieve individual and team-based business objectives Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.  **Human oversight:** Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.  - **Your rights:** If you prefer to have your application reviewed without AI assistance, you may request a human evaluation by entering your email [here](https://my.metaview.app/applications/opt-out?organization=15dd7e883f). Your decision to do so will not affect how your candidacy is evaluated.  Please refer to our [Candidate Privacy Notice](https://navan.com/candidate-privacy-notice) for more information about our processing of personal data, and your rights. ## Other open roles at Navan - [Senior Manager, IT Audit](https://zerogtalent.com/frontier-jobs/navan/senior-manager-it-audit-8316050) — Palo Alto, CA or San Francisco, CA - [Senior Manager, Internal Audit](https://zerogtalent.com/frontier-jobs/navan/senior-manager-internal-audit-8303655) — Palo Alto, CA or San Francisco, CA - [Event Travel Manager](https://zerogtalent.com/frontier-jobs/navan/event-travel-manager-8329135) — Remote (USA) - [Business Travel Consultant - Brazilian-Portuguese - Late Shifts](https://zerogtalent.com/frontier-jobs/navan/business-travel-consultant-brazilian-portuguese-late-shifts-8358559) — Remote (Portugal) - [Service Command Analyst](https://zerogtalent.com/frontier-jobs/navan/service-command-analyst-8355257) — Bengaluru, IN --- *Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*