Product Operations Lead

The Role

We’re hiring a Product Operations Lead to own and improve the workflows that power Locata.

This is not a traditional operations role. As an AI-native full service company, our workflows are our product. You will be hands on the day-to-day workflows, understand where and why things break, and turn those insights into more reliable systems. You will also communicate closely with clients on a daily basis to tune our systems to handle edge cases.

This role sits at the intersection of operations, product, and customer success. You’ll work directly with the founders to ensure operations run smoothly and successfully each day, while implementing systems that make them faster, more reliable, and increasingly automated over time.

What You’ll Do

• Own daily operations across referral workflows, including review and exception handling
• Triage issues across systems (EMRs, insurance portals, internal tooling) and ensure resolution
• Communicate with client teams to resolve special-case issues
• Identify patterns in failures and recurring edge cases
• Build and refine workflows, playbooks, and escalation paths
• Work closely with engineering to translate operational friction into product improvements
• Improve data quality and validation across the system
• Define and track key metrics such as error rates, turnaround time, and resolution time
• Create strategies to scale operations with a growing client base

What We’re Looking For

• 3–7 years of experience in operations, product, or a hybrid role at a startup or high-growth environment
• Exceptional organizational skills with strong ability to multi-task
• Excellent communicator and comfortable in client-facing roles
• Strong systems thinking. You naturally look for root causes, not just fixes
• Comfortable working in ambiguous environments with incomplete data
• High attention to detail, with strong judgment on when precision matters
• Mission-oriented and empathetic
• Healthcare experience is a bonus, but not required