SCM & Fulfilment Lead

About us

Eli Health is making continuous hormone monitoring possible so users can support their daily and long-term health. No more waiting days to track key biomarkers—get results you can use within minutes. Eli’s flagship product, Hormometer™, is the first instant hormone monitoring platform to deliver results from saliva to mobile app—anytime, anywhere.

Developed over six years of R&D, over 2,000 product iterations, and backed by a dozen patent-pending innovations, Eli’s award-winning platform turns hormones into measurable signals you can track and improve. Just as the thermometer and glucometer have transformed health for millions, Eli’s platform is poised to be the next major evolution in tracking changes in stress, endurance, sleep, and more.

About the role

Eli ships a physical product across borders and is scaling fast. We are looking for a Supply Chain and Fulfilment Lead to own our supply chain, procurement, logistics, and fulfilment operations end-to-end. Today, that means Canada-to-US shipping with customs complexity, multiple suppliers, a growing order volume, and a fulfilment cost structure that needs to improve as we scale.

You will own everything between our suppliers and our customers’ doorsteps: sourcing, procurement, inventory, shipping, and order fulfilment. Your primary responsibilities will be to:

Supply chain and procurement

• Build a diversified supply chain with backup suppliers for all critical components.

• Reduce COGS through vendor negotiations, alternative sourcing, and process improvements.

• Own vendor selection, qualification, audits, and long-term relationship management.

• Manage vendor risk. Know what breaks if a supplier goes down, and have a plan.

Logistics and fulfilment

• Eliminate current cross-border delays and customs friction.

• Stand up end-to-end order management from purchase to doorstep.

• Manage 3PL and carrier relationships with clear performance SLAs.

• Reduce per-order fulfilment cost below the current baseline as volume scales.

Inventory and systems

• Roll out inventory-tracking and procurement-planning systems that are fit for scale.

• Build operational reporting that gives leadership real-time visibility into inventory levels, landed costs, and order status.

• Own the interface between supply chain and manufacturing on materials planning and production scheduling.

Partners and vendors

• Set performance standards and accountability for external partners: suppliers, freight forwarders, 3PLs and carriers.

This description is not exhaustive. We are looking for someone who has built supply chain and fulfilment operations from scratch, not someone who has only managed inherited structures.

About you

• You have owned the supply chain, procurement, and fulfilment end-to-end at a physical product company. Not as a contributor on a large team. As the person responsible.

• You have scaled fulfilment to hundreds of thousands of orders per month, ideally at a Series A–C startup with a team under 50.

• You have managed cross-border shipping between Canada and the US or comparable complexity, including customs, duties, FDA requirements, carrier selection and importer-of-record structures.

• You have diversified supplier bases and reduced COGS in a resource-constrained environment.

• You have a background in consumer health, diagnostics, medical devices, or food tech. You understand the requirements for regulated product shipping and import/export.

• You operate at both altitude and ground level. You can negotiate a freight contract in the morning and troubleshoot a stuck shipment in the afternoon.

• You bring clarity and discipline to chaotic, fast-moving contexts.

• You make decisions independently and hold vendors to account.

• You work closely with manufacturing without needing to own it. You understand BOMs, production schedules, and materials planning well enough to be an effective partner to the production team.

If you don’t exactly match the description but still believe you are the right person to join the team, please reach out. We value mindset and character.

Why you’ll love working at Eli

• You’ll work with a group of talented and mission-driven people eager to improve lifelong health at scale.

• You’ll be part of the core team developing and commercialising the first product that monitors hormonal data daily and over a lifetime.

• You’ll join the early-stage startup phase and have a wide-reaching impact in a constantly evolving, fast-paced environment.

• You’ll be part of a small (<25 people), high-performing, and diverse team where everything you do results in tangible impact and shapes the company’s trajectory.

• You’ll be in an environment where people drive their own work, think creatively about open-ended problems, and solve them proactively.

• You’ll get health insurance (medical, dental, vision, and more) to ensure you and your family stay physically and mentally at your best.

• You’ll have flexibility over your schedule and vacations. We seek to hire great people, then give them the autonomy and space they need to achieve their goals.

• Although our office and R&D facilities are in Montreal, we have a distributed team. We prioritise asynchronous workflows and minimise meetings to focus on the work itself.

• You and your +1 will have unlimited free access to the Bota Bota spa in Montreal to recharge.

How To Apply:

Sounds like you? Please apply using this link:https://jobs.ashbyhq.com/eli. Please note that we will not review applications made through other platforms. We look forward to learning about you!