National Medical Director, Episodic Care

Job Description

A bit more about this role:

Devoted Medical, Devoted Health's virtual-first, AI-native medical group delivering multi-specialty and advanced primary care, is seeking a dynamic, experienced, and mission-driven physician leader. As the Medical Director Episodic Care and Enterprise Safety, you will be a chief clinical architect of our next-generation care delivery model in the post-ED, post-hospital and post-acute care space. You will lead the charge in transforming how acute care is delivered outside traditional hospital walls, ensuring that every patient encounter across the national acute care continuum is safe, effective, and seamlessly connected to long-term health outcomes. Your work will define the "moat" of our business—a blend of human expertise and AI-driven precision that makes our care model irreplaceable.

Because Devoted is a tech-forward, fast-moving organization, our physician leaders are expected to support the development and application of AI tools that enable  an unprecedented quality of care for our patients. 

This role is designed for a senior physician leader with an entrepreneurial mindset who can leverage their experience to transform the care model, cultivate a standard of clinical excellence within a distributed team, and build and champion the implementation of evolving AI technologies. In this capacity, the national medical director will act as the ultimate point of accountability over clinical and financial outcomes of a large and scaling business unit.

Your Responsibilities and Impact will include:

National Clinical Leadership

• Lead and scale interdisciplinary care teams that support patients across the full acute care continuum at a national scale, fostering a culture of excellence and clinical rigor.

• Responsible for hiring and managing the leaders of a growing team of physicians and advanced practice providers

• Designing performance management systems that balance impact across multiple dimensions: clinical outcomes, patient experience, staff engagement, and productivity to have impact on a national scale

Episodic Care Model Ownership 

• Drive the strategy and business success for episodic care in the post-ED, post-hospital, and post-acute phases. 

• Instrument a reliable AI-enabled system that surfaces high value care pathways that are personalized to the patient context and , 

• Expand the clinical aperture to avoid unnecessary reuse, and ensure durable outcomes that extend well beyond the critical 7-30 day window. This includes performance in 3 high value event based stars measures: Plan All-Cause Readmissions (PCR), Follow-up in patients with multiple co-morbidities after ED visits (FMC), and transitions of care (TRC) patient engagement.

Virtual 'Observation' Program

• Build and scale a high-touch, virtual in-home "observation" level of care program. This program will serve as a safety net for patients at high risk of rehospitalization due to new or unresolved acute conditions.

Enterprise Quality & Safety

• Serve as the Medical Leader for the Patient Safety Organization (PSO). Leverage deep intelligence from acute events to implement critical safety patterns and quality standards across the entire enterprise.

Who thrives in this role: 

• You are an excellent clinician who cares deeply about the well-being of your patients and brings strong judgment to both clinical and operational decisions.

• You are a builder. You can stand up a new service line from scratch and manage all the parts: people, operations, vendors, technology, and cross-organizational coordination.

• You are energized by AI and technology and see them as tools to make care better, not threats to the craft of medicine.

• You are a happy warrior. In a great environment with smart, caring people working toward a common aim, you are comfortable working hard.

• You are wired for learning, change, and rapid iteration. You would rather try something, learn, and adjust than wait for perfect information.

• You think in terms of the big picture and sweat the details. You can present a vision to leadership and then turn around and solve a workflow problem on the front line.

Skills and Experience:

• Board-certified physician (emergency medicine, internal medicine, or family medicine preferred) with 5+ years in clinical practice, willing to continue practicing in a virtual care setting.

• Experience leading and managing clinicians, including advanced practice providers.

• Experience building or scaling a clinical program or service line, not just operating within one.

• Comfort working with engineering, product, and data teams. You don't need to write code, but you need to think clearly about how technology shapes care delivery.

• Experience designing interventions to improve population health outcomes and an understanding of how to measure and track care quality.

• Experience working in interdisciplinary teams across clinical and non-clinical functions.

• Experience with virtual care, Medicare populations, or urgent care preferred.

If you want to build something that has never existed before, at the intersection of clinical medicine, technology, and operational excellence, and do it alongside a team that is as talented as it is kind, we'd love to hear from you.

Salary Range: $275,000 - $380,000 / year base salary 

#LI-REMOTE

The pay range listed for this position is the range the organization reasonably and in good faith expects to pay for this position at the time of the posting. Once the interview process begins, your talent partner will provide additional information on the compensation for the role, along with additional information on our total rewards package. The actual base salary offered will depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

Our Total Rewards package includes:

• Employer sponsored health, dental and vision plan with low or no premium

• Generous paid time off

• $100 monthly mobile or internet stipend

• Stock options for all employees

• Bonus eligibility for all roles excluding Director and above; Commission eligibility for Sales roles

• Parental leave program

• 401K program

• And more....

*Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.

Healthcare equality is at the center of Devoted’s mission to treat our members like family.  We are committed to a diverse and vibrant workforce. 

At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States.  And we've just started. So join us on this mission!

Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.

As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.