# Operations Associate

**Company:** [Claim Health](https://zerogtalent.com/frontier-companies/claim-health)
**Location:** New York, NY, US
**Work mode:** On-site
**Employment type:** Full Time
**Salary:** USD 70K–100K/yr
**Category:** Operations
**Listed:** 2026-03-24

[View and apply on Zero G Talent](https://zerogtalent.com/frontier-jobs/claim-health/operations-associate-90842)

## Job description

**Location:** NYC (In-Person)

**Compensation:** Competitive salary + meaningful equity

**Stage:** YC-backed, early-stage

### **About Claim Health**

**Claim Health is the AI Revenue Platform for Post-Acute Care.**

With the US population aging and preference for care moving to the home, post-acute care (home health, skilled nursing, home care, hospice) is one of the fastest growing verticals within healthcare. Post-acute providers operate across fragmented systems, manual workflows, and reactive processes that create operational drag and financial uncertainty. Claim Health replaces this fragmentation with an intelligent, software-driven platform that unifies data, automates execution, and enables real-time decision-making across revenue-critical operations.  
  
We’re building an adaptive platform that brings clarity, predictability, and scale to environments where reliability matters.

### **About the Role**

We’re hiring an Operations Associate to help design, build, and scale the core operational processes that power Claim Health. This role is ideal for someone with 1 to 3 years of experience in consulting or startup operations who enjoys ambiguity, systems thinking, and working directly with customers.

You’ll sit at the intersection of customer success, product, and engineering - owning implementations, tracking key metrics, and turning real-world complexity into scalable, repeatable workflows.

### **What You’ll Do**

**Build & Scale Operational Processes**

-   Design and implement operational workflows across customer onboarding, claims-related processes, and ongoing support
-   Document and standardize processes through SOPs, playbooks, and internal tooling
-   Identify operational bottlenecks and work cross-functionally to improve efficiency and reliability

**Metrics & Operational Insight**

-   Define, track, and report on key operational and customer metrics (e.g., implementation timelines, workflow throughput, issue resolution)
-   Build dashboards and lightweight analyses to inform product and operational decisions
-   Use data to identify trends, surface risks, and prioritize improvements

**Customer-Facing & Implementation Work**

-   Work directly with customers during onboarding and implementation to ensure successful adoption of Claim Health
-   Act as a day-to-day operational partner for customers, helping coordinate across internal teams to resolve issues
-   Gather customer feedback and translate it into actionable operational or product enhancements

**Cross-Functional Execution**

-   Support customer implementations from kickoff through go-live and steady state
-   Partner closely with product and engineering to operationalize new features and workflows
-   Serve as the connective tissue between customers and internal teams to ensure smooth execution

### **What We’re Looking For**

-   1–3 years of experience in:
    -   Management consulting, operations, or strategy roles, **or**
    -   Product operations / operations roles at an early-stage startup
-   Strong process-building instincts—you enjoy creating structure where none exists
-   Analytical mindset with comfort defining and managing key metrics
-   Experience working directly with customers and owning outcomes end-to-end
-   Clear, concise written and verbal communication skills
-   Ability to thrive in fast-paced, ambiguous environments
-   High ownership mentality and bias toward action

### **Nice to Have**

-   Experience with healthcare operations, claims, billing, or revenue cycle workflows
-   Experience supporting SaaS onboarding or implementations
-   Comfort working with data and tools such as SQL, Excel/Google Sheets, Airtable, Notion, or internal dashboards
-   Coding experience (e.g., Python, SQL, scripting) and/or a Computer Science degree
-   Experience working closely with product and engineering teams

### **Why Join Claim Health**

-   **Real impact:** Your work affects mission-critical operations and financial outcomes
-   **Ownership:** Meaningful equity and influence over the platform’s direction
-   **Hard problems:** Complex systems, real constraints, no toy use cases
-   **Speed:** Small team, fast feedback loops, high leverage work. We have a bias towards moving as fast as possible.
-   **Culture:** Low ego, high standards, deep respect for craft
-   **Fun** One of the most important things we screen for is can you laugh with us.

[](https://jobs.ashbyhq.com/claim-health/bb76582b-fe73-48d5-8897-a863bfd88013/application)

## Other open roles at Claim Health

- [Clinical QA Nurse (RN)](https://zerogtalent.com/frontier-jobs/claim-health/clinical-qa-nurse-rn-100283) — New York, NY, US
- [Prior Authorization Specialist](https://zerogtalent.com/frontier-jobs/claim-health/prior-authorization-specialist-100282) — New York, NY, US
- [Deployment Specialist](https://zerogtalent.com/frontier-jobs/claim-health/deployment-specialist-94956) — New York City
- [Content Marketing Intern](https://zerogtalent.com/frontier-jobs/claim-health/content-marketing-intern-94958) — New York City
- [Visual Design Intern](https://zerogtalent.com/frontier-jobs/claim-health/visual-design-intern-94957) — New York City

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