STS/SAS Account Manager

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

Role and Responsibilities

As a STS/SAS Account Manager, you will be responsible for the following:
 

General

• Manages multi-level activities related to regional accounts or for segments of global accounts to positively impact customer relationships, and future growth in products.

• Assists in the development and implementation of strategic business plans.

• Takes a leadership role in managing company resources to ensure total customer satisfaction.

Commercial Responsibility

• Accountable for site/account level execution of VPA/SLA, Systems Sales, Options, Upgrades and Service products.

• Develops customer specific product sales/marketing strategies in a dynamic commercial environment.

• Gathers and communicates customer and market information to ASML management, BL’s and marketing, including competition.

• Negotiation and closure of site/account level commercial agreements - aligned with the business manager.

• Development and entry of accurate site/account level sales forecast– to be rolled up to business manager.

• Ensures that site/account level quotations, orders and all other customer communication are to be handled promptly and accurate.

• Manages site/account level sales order to closure (quote to cash).

Business  Goals & Strategy

• Helps to develop clear goals and success factors directly linked to the achievement of business strategies long/short term.

• Gathers customer & market information and communicate to ensures ASML strategies are translated into the same objectives, action plans and metrics for the local team.

• Assigns clear accountabilities to the local team by providing appropriate guidance and drive the local team to achieve business goals.

Business Alignment & Relationship Development

• Manages business alignment by identifying gaps in customer expectation and ASML’s offerings and working to reduce those gaps.

• Manages customer relationship with multiple levels of the customer including fab operation team, procurement and manufacturing team

• Conveys a strong understanding of the customer’s expectation; recognizes the business linkages and strategies with present and new customers’ needs effectively to ensure customer satisfaction and account profitability.

• Proactively looks for ways to improve value, quality and service to customers through appropriate relationships and feedback mechanisms.

Account Escalation Support

• Responsible for operational success, strategic alignment and integration of activities with CS to ensure integrated customer account management.

• Gets involved if issues (technical & non-technical) cannot be resolved by normal functional channel and ensures the appropriate priority given to the issue.

• Balances the customer’s needs verses ASML's resource/priority.

Education and Experience

• Bachelor’s degree in a relevant field; or an equivalent combination of education and relevant work experience. Master’s degree preferred.

• Minimum of 10 years of relevant professional experience, preferably in customer-facing roles.

• 3–5 years of customer account management experience. Preferably in the semiconductor industry.

• Familiarity with ASML technology is required.

• Fluency in Korean and English is strongly preferred.

Personal Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

•Proactive Ownership: A self -starter who does not wait for issues to escalate. Actively seeks out customer pain points and establishes a physical presence at the customer site to resolve issue.

•Trust Building: Ability to build strong credibility with internal and customer team members.

•Cross-Cultural Agility: Possesses high cultural intelligence with ability to navigate and bridge between US/Korea/NL business cultures. Capable of translating not just language, but intent and context to prevent misunderstandings between diverse stakeholders.

•Resilience and Handling Complexity: Demonstrates emotional stability and professionalism in a high-pressure, fast-place environment. Able to handle urgent request and complex conflict situation.

Other Information

• May require travel up to 25%.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to [email protected] to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.