HR Operation Specialist

ASML•Hwasung• Internship

Posted 10 hours ago• People & HR

Job Description

Introduction to the job

Technology connects us and changes how we live, work, and play. At the heart of it all is ASML. Most of the electronic devices you use daily are only possible because of our lithography systems!

At People Operations, we create a seamless employee experience, balanced between hi-tech and hi-touch while delivering against the expectations of our employees and managers. Our ambition is to become to “go-to” place for all individual people related matters.

Within the People Operation – Operation team, you have a great impact on the employee experience as you are supporting an employee’s professional lifecycle after he/she accept offer until the off-boarding through his/her day to day needs.

Job Mission

Delivering the best employee experience by ensuring accurate and effective transaction handling. Supporting all People administrative processes and prompt inquiry solving.

Job Description

Handles transactions from first contact, registration, escalating and resolving in a professional and efficient manner – in a first-time-right and end-to-end way of working, and guides junior team members in daily operations.
Handles all transactions, operational tasks, and quality checks; supports implementation of new processes and identifies underlying issues.
Creates, maintains, and improves vendor creation operations, including documentation, and ongoing operational support.
Provides card-related operational support, including transaction handling, issue investigation, and coordination with relevant stakeholders to ensure timely resolution.
Capable of troubleshooting and resolving operational issues; collaborates across teams to ensure structural improvements and expectation management are in place.
Responsible for own KPI delivery; performs deep dives and takes corrective actions when KPIs are off-track. Reports team KPIs to internal stakeholders.
Identifies and implements data-driven improvements in collaboration with colleagues to minimize waste, increase efficiency, and improve quality and customer satisfaction.
Participates in projects, representing the team, including process setup or optimization related to vendor operations and card support.
Is in contact with different stakeholders (internal/external) and acts on their demands and expectations in an operational context.

Education and Experience

Bachelor’s degree or above.
1 ~ 2 years’ relevant working experiences in HR field. (*Experience in Workday is preferred) / New Entry (신입급) is also available with HR internship experience.

Functional/Technical Skills

English: Can communicate with a strong degree of fluency and produce clear and detailed text.
Data analytics (Excel): able to create insight by using basic functions (formulas) and charts.
Navigates all relevant systems/processes for transactions independently. Understands and is able to work within the full scope of the system/process and is able to perform basic troubleshooting activities
Capability to troubleshoot and resolve operational issues.
Proven experience in setting up new processes and delivery of basic and medium process improvements.

Other information

* Location: Dongtan, South Korea

* ASML 공고간 중복지원 불가
* 영문이력서를 포함한 자유양식의 이력서 & 자기소개를 하나의 파일로 첨부

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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