Job Description

Location: Remote

Company: AnyRoad (San Francisco HQ with Office in Athens, Greece)

Travel: Up to 30%

Manages: 7 direct reports across Customer Growth functions

About AnyRoad (The Real Version)

AnyRoad is a fast-growing, VC-backed (Andreessen Horowitz, Blackrock, Marc Benioff) SaaS company building the leading platform for the experience economy - experiential marketing, brand homes, and loyalty-driven growth. Our customers include global brands across beverage alcohol, retail apparel, and consumer lifestyle, many of whom rely on AnyRoad to power their most important IRL experiences. We are not a slow-moving enterprise company. We are a scrappy, execution-driven startup where leaders roll up their sleeves, spend time with customers, and directly influence outcomes. This role is for someone who wants ownership, accountability, and real impact.

What you'll own: Revenue & Growth Accountability

Own 120%+ Net Revenue Retention (NRR) across a defined portfolio

Drive expansion through growth opportunities like brand and geographic expansion or increased adoption

Lead renewals, pricing discussions, and long-term account growth strategy

Drive organic growth from existing usage revenue by increasing adoption, increasing visitor counts, identifying opportunities for customers to grow their revenues

Hands-On Customer Leadership

Act as executive sponsor for strategic accounts. Personally lead:

On-site customer meetings

Quarterly Business Reviews (QBRs) and roadmap discussions

Expansion and renewal negotiations

Build trusted relationships with senior leaders at global consumer brands

Team Leadership

Lead and coach 7 direct reports across:

Implementation

Customer Enablement

Account Directors / Account Managers

Set clear expectations around performance, ownership, and growth outcomes

Develop future leaders while maintaining a high bar for execution

Attendance or participation in industry events, conferences, and tradeshows as needed

Cross-Functional & Executive Collaboration

Work closely with AnyRoad’s executive team on strategic account expansion

Partner with Product and Engineering to translate customer needs into roadmap

Collaborate with leadership on forecasting and growth strategy

Serve as a senior AnyRoad leader in Europe

Help scale processes while maintaining flexibility and speed

Travel up to 30% to customer sites, events, and meetings (Europe + occasional US)

Who You Are: Must-Haves

8–12+ years in Customer Success, Account Management, or Growth within B2B SaaS

Proven ownership of 120%+ NRR in a growth environment

Experience leading multi-disciplinary teams

Comfortable being customer-facing, commercial, and hands-on

Strong executive presence with the ability to influence senior stakeholders

Strong Plus

Experience working with or selling into Beverage alcohol, Consumer brands / CPG and Retail apparel or lifestyle brands

Experience in a venture-backed, fast-scaling SaaS company

Familiarity with tech - CRM, payments, ecommerce, loyalty, or marketing automation

French language skills (helpful but not required)

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Director of Customer Success