# Medical Billing Specialist (Denial Management)

**Company:** [Alpaca Health](https://zerogtalent.com/frontier-companies/alpaca-health)
**Location:** Philippines
**Work mode:** Remote
**Employment type:** Full Time
**Category:** Business & Finance
**Department:** Other
**Listed:** 2026-05-30

[View and apply on Zero G Talent](https://zerogtalent.com/frontier-jobs/alpaca-health/medical-billing-specialist-denial-management-bd3e6e55-39ef-4171-893a-2568ea88759f)

## Job description

### **📌 About Alpaca Health**

**Alpaca Health enables clinicians to become entrepreneurs, starting in autism care.**

We help clinicians launch and scale their own clinics by providing AI-powered software, payer contracting, and full back-office infrastructure. Our goal is simple: shift power in healthcare away from large consolidated entities and back to clinicians.

**This role is remote. We’re looking for candidates based outside of the United States, but able to work United States East Coast time zones.**

  

### 🚧 What You’ll Do

-   Own rejections, denials, and denied claims workflows from identification through resolution
    
-   Monitor ERA activity daily and perform same-day touches on denials and rejections
    
-   Drive improvements in Net Collection Rate and payer turnaround times
    
-   Manage reprocessing timelines and ensure timely resubmission of corrected claims
    
-   Investigate root causes of denials and coordinate corrective actions across teams
    
-   Work denied, underpaid, and unpaid claims through payer portals, calls, and written appeals
    
-   Track trends in denials by payer, authorization, coding, documentation, or eligibility issues
    
-   Coordinate with billing, credentialing, clinical, and operations teams to resolve revenue barriers
    
-   Maintain accurate denial tracking, follow-up notes, and resolution documentation
    
-   Escalate high-risk or aging denials proactively
    
-   Assist with payer communication via phone, portal, fax, and email
    
-   Support process improvement initiatives to reduce future denials and revenue leakage
    

### 🧠 Who You Are

-   Bachelor’s degree or equivalent experience
    
-   Excellent attention to detail and organizational skills
    
-   Background in a call center or high-call-volume operational role
    
-   At least 3 years of experience in healthcare billing, collections, denials, or revenue cycle management
    
-   Experience working with US-based commercial and government health insurance payers
    
-   Strong understanding of denials, rejections, EOBs, ERAs, and claims reprocessing workflows
    
-   Strong communication and problem-solving abilities
    
-   Comfortable handling payer calls and navigating payer portals
    
-   Proficient in MS Office, billing systems, and operational tools
    
-   Ability to manage multiple priorities and meet deadlines in a fast-paced environment

## Other open roles at Alpaca Health

- [Board Certified Behavior Analyst (BCBA)](https://zerogtalent.com/frontier-jobs/alpaca-health/board-certified-behavior-analyst-bcba-b08da43c-a399-4904-a8e0-e0c112a19c08) — Columbus, GA
- [Registered Behavior Technician (RBT)](https://zerogtalent.com/frontier-jobs/alpaca-health/registered-behavior-technician-rbt-01853452-2d3b-4678-b58d-a37b97a87ff5) — Phenix City, AL
- [Registered Behavior Technician (RBT)](https://zerogtalent.com/frontier-jobs/alpaca-health/registered-behavior-technician-rbt-de2e6247-2237-47f0-8e69-9a086a0ceb61) — Humble, TX
- [Registered Behavior Technician (RBT)](https://zerogtalent.com/frontier-jobs/alpaca-health/registered-behavior-technician-rbt-7944688e-3876-4c75-8cc4-5bac0bdba9a7) — Harris County, GA
- [Registered Behavior Technician (RBT)](https://zerogtalent.com/frontier-jobs/alpaca-health/registered-behavior-technician-rbt-6e35ec15-502a-45a8-a3d5-31d976c38ab9) — Cataula, GA

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*Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*