IT Support Specialist

Voyager is an innovative defense, national security and space technology company committed to advancing and delivering transformative, mission-critical solutions. We tackle the most complex challenges to unlock new frontiers for human progress, fortify national security, and protect critical assets to lead in the race for technological and operational superiority from ground to space.

Forge the Future: Join Voyager Technologies

The future belongs to those who build it. At Voyager Technologies, we’re building technologies that protect lives, expand frontiers and prepare us for what’s next. And we’re doing that with people who are wired to solve, build, adapt and lead. These roles are not for the faint of heart. 

You’ll help lay the foundation for humanity's future. Join a culture where innovation thrives, curiosity is rewarded, and impact is real. We’re a company of doers, thinkers and builders, united by purpose and grounded in reality.

If you want to put your skills to work where the stakes are real and the mission is bigger than any one person, forge the future with Voyager.

The IT Support Specialist is responsible for ensuring that our employees have state-of-the-art, always-on, always working IT solutions. The position reports to the IT Operations Director and is part of the IT department. This role is remote/hybrid, based in Pueblo, Colorado.

In this role, the essential functions are:

• Provide high-level customer support with a focus on ownership and follow-through with every interaction
• Work closely with the corporate Information Technology, Applications, and Information Security teams to ensure enterprise solutions will enable the Voyager team to execute business tasks.
• Design, document, deploy, and support a wide range of technologies used by the Voyager team.
• Manage schedules and provide after-hours and weekend support when necessary

If your experience aligns with our basic qualifications and you are inspired by our mission, we’d like to connect. If you don’t see the right role right now, Join Our Talent Community and stay connected as we continue to build what’s next.

• High school diploma or equivalent
• 3+ years of enterprise service desk experience managing IT support tickets.
• 1 + years of experience in executive IT support
• Experience with Windows, OS X, iOS, and Android operating systems
• Experience with Microsoft Active Directory, Microsoft Exchange Server, Microsoft 365, Microsoft Outlook, ActiveSync, Microsoft SharePoint Server, and Teams.

Preferred Qualifications:

• Bachelor's degree in computer science or engineering or equivalent experience.
• Experience with Slack, Teams, Zoom, and other video conferencing technologies.
• Experience with Halo and/or Okta

Travel, Physical and/or Government Mandated Requirements:

• Ability to travel to our Penrose, CO location on an as needed basis
• Willing to work overtime and weekends when needed
• Ability to lift, move or carry items or equipment up to 30 pounds

The good faith base salary range for this role is $65,000–$85,000 at the time of this posting. Where you fall within the range depends on your experience, skills, and location. This range reflects base salary only and does not include benefits or bonus/incentive. This range may be adjusted in the future.

Voyager offers a highly competitive total compensation package designed to support the well-being, growth, and success of our employees. Employees benefit from a flexible and comprehensive rewards program that supports both professional and personal well-being.

• Flexible Time Off (FTO), empowering employees to take the time they need to recharge and maintain a healthy work-life balance

• Comprehensive medical, dental, and vision coverage for employees and their families, with a significant portion of premiums covered by the company and many benefits paid at 100% for employees
• Flexible, affordable gym memberships with 12,700+ options nationwide including 24 Hour Fitness, EoS Fitness, Crunch Fitness, Anytime Fitness, Blink Fitness, Chuze Fitness and more! No long term contracts and FREE on-demand workout videos before you enroll

• 401(k) retirement plan with a company match of up to 4% to help you build long-term financial security

• Company wellness programs that support physical and mental well-being

• Additional voluntary benefits and employee support resources

• The opportunity to work alongside a highly talented team in an innovative, mission driven environment

Voyager is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. 

Minority/Female/Disabled/Veteran

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements. This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.