# Associate Systems Administrator (R5997) **Company:** [Shield AI](https://zerogtalent.com/defense-companies/shield-ai) **Location:** Kyiv **Work mode:** On-site **Seniority:** Entry **Category:** Business & Finance **Department:** Operations **Listed:** 2026-09-18 [View and apply on Zero G Talent](https://zerogtalent.com/defense-jobs/shield-ai/associate-systems-administrator-r5997-5dbf3db4-aa8c-4064-9d8f-3ca3fb02f8f8) ## What you'll do - Provide white-glove IT support to executives and VIPs - Administer endpoints across Windows, macOS, Linux - Manage user accounts and access via Active Directory and Azure AD - Execute IT asset lifecycle from provisioning to decommissioning - Support conference room and collaboration technology for leadership events ## What you need - 5+ yrs enterprise IT support experience - 3+ yrs executive/VIP user support - Proficiency with Windows, macOS, Linux - Active Directory and Azure AD administration - IT service management tools (Jira, ServiceNow, Snipe-IT) ## Job description Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit [www.shield.ai](https://shield.ai/). Follow Shield AI on [LinkedIn](https://www.linkedin.com/company/shield-ai), [X](https://x.com/shieldaitech), [Instagram](https://www.instagram.com/shield_ai), and [YouTube](https://www.youtube.com/@Shield_AI).  ### Job Description: The Associate Systems Administrator provides day-to-day enterprise end-user IT support, systems administration, infrastructure maintenance, and asset lifecycle support. This role is responsible for helping maintain a secure, reliable, and efficient IT environment by delivering white-glove technical support to employees, with particular focus on executive users, executive assistants, board-facing support needs, and visiting leaders. The ideal candidate combines solid technical troubleshooting skills, sound judgment within established processes, and a customer-focused approach, and operates effectively in a fast-paced enterprise environment. ### What you'll do: - Deliver excellent customer service while supporting employees across multiple locations. - Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments. - Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users. - Deliver white-glove support for executive users, executive assistants, board-related activities, and visiting leaders with a high level of professionalism, responsiveness, and discretion. - Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events. - Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements. - Support endpoint management and security controls to maintain a secure and compliant computing environment. - Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning. - Maintain accurate asset records and software licensing information using IT service management and asset management tools. - Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths. - Create and maintain technical documentation, standard operating procedures, and knowledge base content. - Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution. - Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required. ### Required qualifications: - 5+ years of experience in systems administration, desktop support, or enterprise IT support roles. - 3+ years of experience supporting executives, executive assistants, or other VIP users in a corporate environment. - Experience supporting Windows, macOS, and Linux operating systems in a business environment. - Working knowledge of Active Directory, Azure AD, and identity and access management concepts. - Experience troubleshooting endpoint hardware, software, operating system, and basic collaboration technology issues. - Familiarity with networking fundamentals, including DNS, DHCP, TCP/IP, switching, and wireless networking. - Experience using IT service management and asset management platforms such as Jira Service Management, Snipe-IT, ServiceNow, or similar tools. - Strong troubleshooting, documentation, communication, and customer service skills. - Ability to communicate effectively with both technical and non-technical stakeholders, including senior leaders. - Ability to handle sensitive situations with discretion, urgency, and strong follow-through. - Ability to participate in an on-call rotation and support occasional after-hours maintenance activities. ### Preferred qualifications: - 6+ years of enterprise IT experience. - Experience providing executive or white-glove technical support in a fast-paced corporate environment. - Experience with Microsoft Endpoint Manager (Intune), JAMF, or other endpoint management platforms. - Basic scripting or automation experience using PowerShell, Bash, or similar tools. - Familiarity with AV, conferencing, collaboration, and room-support technologies used in executive settings. - Familiarity with endpoint security tools and enterprise security best practices. - Experience using AI-powered tools to improve operational efficiency and workflow automation. #LI-SL1 #LB Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner. ## Other open roles at Shield AI - [Director, V-BAT Middle East & Asia-Pacific Programs (R6512)](https://zerogtalent.com/defense-jobs/shield-ai/director-v-bat-middle-east-asia-pacific-programs-r6512-0fbea426-4ba5-4c81-944e-17279b4af76a) — Dallas, Texas - [Technician II, Tool Crib (R6518)](https://zerogtalent.com/defense-jobs/shield-ai/technician-ii-tool-crib-r6518-c709a393-a02d-4224-8753-1d903c38b80f) — Seattle, Washington - [Senior Staff Systems Security Engineer, Program Protection (TX/DC/Sea) (R6515)](https://zerogtalent.com/defense-jobs/shield-ai/senior-staff-systems-security-engineer-program-protection-tx-dc-sea-r6515-f96fb376-39bb-42b7-84a0-7b53ff88f126) — United States - [Senior Staff Data Engineer, Databricks (R6508)](https://zerogtalent.com/defense-jobs/shield-ai/senior-staff-data-engineer-databricks-r6508-69df955f-a283-43ea-a029-f4383daa93a8) — United States - [Senior Engineer, Production Test (R6513)](https://zerogtalent.com/defense-jobs/shield-ai/senior-engineer-production-test-r6513-37bb30be-f434-4d11-a071-70e74a8ccff3) — Seattle, Washington --- *Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*