Role Overview

The Cross-Studio, Studio Assistant is a key role in ensuring the smooth day-to-day running of our studios while creating a welcoming environment for employees and visitors. This role is ideal for someone who enjoys variety, thrives in a creative workplace, and takes pride in delivering exceptional support and thoughtful details that enhance the workplace experience. This is an in-person role. You will be primarily based in our Studio on Vyner Street in East London for 3 days a week with the remaining 2 days a week floating between the other London-based studios in North and Central London.

While this role would suit someone early in their career we are also open to candidates later in their careers looking to join a creative environment and/or a new challenge.

Key Responsibilities

The essential functions include, but are not limited to the following:

Studio:

Greet visitors at reception and offer refreshments (tea/coffee/cold drinks).
Field incoming calls and take messages.
Handle incoming post and deliveries for the buildings and arrange outgoing post for the company.
Keep the studio/s tidy and organised.
Oversee meeting rooms: check and tidy spaces, and adjust bookings as needed.
Order refreshments and catering for client and internal meetings and workshops.
Manage weekly and ad hoc grocery orders, restocking general studio supplies (e.g. kitchen, stationery and cleaning supplies).
Maintain the coffee machine, and ensure fresh fruit is available daily in all sites.
Perform weekly walk rounds of studios and report/action any outstanding problems
Assist with additional tasks delegated by the Studio and Management team.
Assist with studios opening & closure procedures day.

Studio Admin:

Manage taxis and courier bookings (incoming and outgoing).
Keep shared documents up to date and fit for purpose, such as studio guides & checklists.
Report maintenance issues to the Studio Team and assist with coordinating tradespeople.
Assist in maintaining studio budget trackers.

Personnel:

Assist the Studio team with studio - wide events, such as Lunches, Masterclasses, Project Shares, and initiatives that foster a positive workplace atmosphere.
Create a welcoming and engaging experience for employees and visitors alike
Assists in onboarding new employees which includes setting up studio access, giving studio tours to get acquainted with the studio amenities.

Candidate Qualifications & Skills

Required:

Experience in a full or part time customer service or public facing role.
Clear enthusiasm for working within a design company and with creative practitioners.
Experience adapting to changing plans and environments.
Ability to thrives in a dynamic, people-facing role.
A skilled planner and organiser with excellent time management skills.
Friendly, polite, and professional in all interactions.
An interest working in a varied and changing environment.
Ability to bring a proactive approach to problem-solving and improving daily studio operations.

Desirable:

Experience problem solving autonomously.
Experience building relationships in an organisation with 150+ employees.
Experience planning high quality social events.
Pre-existing first aid and/or fire warden trained.
Experience greeting and hosting VIPs.

Salary: this is a London Living Wage role offered at £30,784, with the potential to rise to £40,320 across your time in the role

Contract: Full time, permanent contract

Location: In studio presence across our London sites five days per week - hybrid working is not available for this role

Application: Please submit a CV demonstrating your experience along with a cover letter explaining your motivations for joining Journey and how your experience meets the required and desirable criteria of this role. We will be unable to consider applications without a bespoke cover letter on this occasion.

Deadline: Monday 27th July 2026, 9am

Interviews: Weeks commencing 27th July and 3rd August

Salary Pay Range

£30,784—£30,784 GBP

About Journey

The Multidimensional Experience Agency

Journey is a global design and innovation agency shaping the future through multidimensional experiences (MDX) that connect people, brands, and culture.

Our layered MDX approach crafts story-driven, sensory-rich engagement across physical, immersive, digital, and virtual spaces—fuelled by creative and technological innovation.

Born from a legacy of pioneering studios, Journey blends strategic thinking with deep creative expertise to deliver solutions across industries.

Journey’s MDX approach fuels growth and forges lasting value for audiences and partners, by creating cultural connections that resonate with impact.

Start your journey here www.journey.world

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