Customer Support Specialist

Waldium is the autonomous content platform used by YC-backed startups to generate technical guides, tutorials, and product documentation optimized for AI discovery. As we scale and launch new features, we need part-time customer support help to manage inbound questions and provide fast, reliable responses.

What you’ll do

• Handle all inbound customer conversations through Tidio
• Learn the Waldium platform and product flows so you can answer common questions clearly
• Troubleshoot issues, gather context, and escalate technical problems to engineering
• Maintain quick response times during agreed coverage hours
• Keep communication concise and accurate

What we’re looking for

• Experience in customer support or customer success
• Strong written communication
• Ability to understand technical products without hand-holding
• Reliability during US working hours
• Someone who can ramp fast and operate without constant oversight

Details

• Contract role tied to our product launch
• 4–8 week engagement with potential to extend
• 10–20 hours per week
• Remote
• Hourly rate based on experience

Interview Process

Step 1. Screening call
A short call to review your background, availability, and expectations.

Step 2. Product walkthrough
You explore the product for 20–30 minutes so we can see how quickly you pick up core workflows.

Step 3. Support exercise
You respond to a few sample customer questions. We look for clarity, speed, and accuracy.
We review the exercise, answer any questions, and discuss start date and hours.