# Business Operations Manager

**Company:** [VectorShift](https://zerogtalent.com/ai-companies/vectorshift)
**Location:** New York, NY, US
**Work mode:** On-site
**Seniority:** Mid
**Employment type:** Full Time
**Salary:** USD 150K–200K/yr
**Category:** Operations
**Listed:** 2026-09-21

[View and apply on Zero G Talent](https://zerogtalent.com/ai-jobs/vectorshift/business-operations-manager-111159)

## What you'll do

- Partner with customers to understand goals and improve experience
- Collaborate with sales, CS, product, engineering on operational problems
- Lead initiatives across onboarding, workflows, account operations, GTM
- Turn customer feedback and data into recommendations and next steps
- Build scalable systems, processes, reporting as company grows

## What you need

- 2-7 yrs professional experience in customer-facing/operations roles
- Strong judgment, organization, follow-through in ambiguous environments
- Comfortable using data and spreadsheets for decisions
- Clear communicator with customers and senior stakeholders
- AI/ML initiative experience a strong plus

## Job description

VectorShift is hiring a Business Operations Manager to help us scale how we serve customers and run the company.

This is a highly cross-functional, outward-facing role. You’ll work directly with customers and client-facing teams, spot opportunities to improve how we operate, and lead projects that make our product and business more effective. You’ll be equally comfortable in a customer conversation, a working session with product and engineering, and a spreadsheet.

### What you’ll do

-   Partner directly with customers to understand their goals, surface friction, and improve their experience with VectorShift.
-   Work closely with sales, customer success, product, and engineering to solve operational problems that affect customers.
-   Lead initiatives across onboarding, customer workflows, account operations, and go-to-market processes.
-   Turn customer feedback and business data into clear recommendations and practical next steps.
-   Build scalable systems, processes, and reporting as the company grows.
-   Help identify and launch AI-enabled workflows that improve customer outcomes or internal operations.
-   Own projects end-to-end, from defining the problem through rollout and measurement.

### What we’re looking for

-   Typically 2–7 years of professional experience after graduation.
-   Experience in a customer-facing, commercial, operations, consulting, banking, private equity, or startup environment.
-   Someone who enjoys working with customers and wants a role with meaningful external exposure.
-   Strong judgment, organization, and follow-through in ambiguous, fast-moving environments.
-   Comfortable using data and spreadsheets to understand problems and make decisions.
-   Clear, confident communicator who can work with customers and senior internal stakeholders.
-   Experience leading or contributing to AI or AI-enabled initiatives is a strong plus.

### Nice to have

-   Experience working with enterprise customers.
-   Experience in a high-growth startup.
-   Background in investment banking, private equity, consulting, customer success, sales operations, or business operations.
-   Familiarity with AI products, workflow automation, or enterprise software.

### Why VectorShift

You’ll have a direct hand in shaping the customer experience and the way VectorShift grows. This is a chance to take real ownership, work closely with customers and company leadership, and help build the operating systems behind an AI-native company.

## Other open roles at VectorShift

- [Business Development Representative](https://zerogtalent.com/ai-jobs/vectorshift/business-development-representative-114424) — New York, NY, US
- [Chief of Staff](https://zerogtalent.com/ai-jobs/vectorshift/chief-of-staff-111229) — New York, NY, US
- [Product Marketing Manger](https://zerogtalent.com/ai-jobs/vectorshift/product-marketing-manger-105812) — New York, NY, US

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*Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*