# Enterprise Customer Success Manager **Company:** [Raspberry AI](https://zerogtalent.com/ai-companies/raspberry-ai) **Location:** New York **Work mode:** Remote **Seniority:** Mid **Employment type:** Full Time **Salary:** USD 150K–160K/yr **Category:** Business & Finance **Department:** Other **Listed:** 2026-11-05 [View and apply on Zero G Talent](https://zerogtalent.com/ai-jobs/raspberry-ai/enterprise-customer-success-manager-c3665aee-f7c8-49bf-a759-06b0fc4a312b) ## What you'll do - Own strategic enterprise accounts from post-sale through renewal - Build and execute account plans with ROI frameworks - Lead executive business reviews with VP and C-suite audiences - Identify and close expansion opportunities with account executives - Monitor account health and resolve churn risks early ## What you need - 3-5+ yrs enterprise customer success or account management - Track record growing $1B+ retailer and global brand accounts - AI or enterprise software adoption in matrix organizations - Executive communication with VP and C-suite stakeholders - Commercial instincts for retention and expansion targets ## Job description ### Enterprise Customer Success Manager **Raspberry AI · Dumbo, Brooklyn, NY · Hybrid (1 day/week in office)** ### **About Raspberry AI** Raspberry AI is a generative AI design platform built for fashion brands and retailers. We help design, merchandising, and product development teams move faster — from concept to market-ready assets — using industry-leading AI. Some of the world's top fashion brands rely on Raspberry AI to streamline their workflows and accelerate product development. We closed $24 million in Series A from a16z, plus $5 million seed rounds from Khosla Ventures and Greycroft Ventures. Other investors include REVOLVE and Reformation founders, and the President of Saks Fifth Avenue. For more information, visit [raspberry.ai](http://raspberry.ai). ### How We Work - **Be an owner:** We take responsibility for outcomes, not just tasks. We don't wait for permission — we step up, move fast, and hold ourselves accountable to results. - **Bias to solution:** We're solutions-oriented at heart. We go beyond identifying problems to actively unblocking ourselves and others. - **Customer obsession:** Everything we build starts with the customer. We listen deeply, move quickly, and obsess over delivering tools that make their work faster and more creative. - **Lowest level of detail:** We're not afraid to get in the weeds. Great work comes from people who notice what others miss and ask deeper questions. - **1% better every day:** Progress compounds. We stay curious, ask for feedback, and look for the small improvements that make tomorrow better than today. - **AI first:** We use AI across the entire company — from product to growth to operations — to move faster and produce higher-quality work. ### What We Offer - **Innovative culture:** A generational opportunity to define the role of AI in one of the world's largest industries. - **Growth paths:** Opportunities to drive impact well beyond your immediate role as the company scales. - **Learning & development:** Annual discretionary stipend for professional development. - **Annual company offsite:** We bring the whole team together once a year ### The Role Raspberry AI is looking for an Enterprise Customer Success Manager to own and grow our most important enterprise relationships — $1B+ retailers and global consumer brands navigating a once-in-a-generation shift in how creative work gets done. You'll be the trusted partner who turns early AI adoption into deep, durable value: guiding design teams and leadership through meaningful workflow transformation, building the business case at the executive level, and expanding Raspberry's footprint in the accounts that define our category. This is a high-visibility, high-ownership role. You'll sit at the intersection of customer success, change management, and creative industry expertise — partnering with VP- and C-suite stakeholders to drive measurable outcomes from day one. ### What You'll Do - Own a portfolio of strategic enterprise accounts ($1B+ retailers and global consumer brands), serving as the primary relationship owner from post-sale through expansion and renewal - Build and execute account plans with clear adoption milestones, executive engagement cadences, and measurable ROI frameworks - Drive AI adoption across complex, matrixed organizations — navigating multiple business units, stakeholder layers, and change management challenges with confidence - Lead executive business reviews (QBRs) with VP- and C-suite audiences, translating usage data and workflow metrics into compelling business narratives - Identify and close expansion opportunities in close partnership with the Account Executive team - Proactively monitor account health, surface churn risks early, and own resolution with urgency - Become a trusted domain expert on AI-assisted creative workflows — advising customers on how to embed Raspberry into design, merchandising, and go-to-market processes - Partner cross-functionally with Product, Engineering, and Marketing to relay customer insights that shape the roadmap - Represent Raspberry at customer sites and industry events; periodic travel required ### What We're Looking For ### Must-Haves - 3-5+ years in Customer Success, Strategic Account Management, or a related enterprise-facing role at a SaaS or AI company - Demonstrated track record of growing and retaining $1B+ retailer or global consumer brand accounts — you've worked directly with VP- and C-suite stakeholders and understand how large brands make decisions - Proven experience driving AI or enterprise software adoption inside complex, matrix organizations — you know how to build champions, navigate change resistance, and move large institutions forward - Strong commercial instincts: comfortable owning retention and expansion targets, able to articulate ROI in the language of a CFO and a Creative Director alike - Executive-level communication skills — polished, concise, and credible in any room - New York City-based with the ability to be in our Dumbo, Brooklyn office one day per week ### Bonus Points - Background in fashion, apparel, luxury, or the broader creative/design industry — you've worked inside or alongside design teams and understand their tools, pressures, and workflows - Experience with generative AI tools, creative technology platforms, or AI workflow enablement - Familiarity with PLM, DAM, or retail tech ecosystems (e.g. Centric, Bynder, Contentful) - Experience working with global brand portfolios or multi-brand holding companies ### **Benefits** - Competitive salary and equity options - Unlimited PTO - Comprehensive benefits package including health, dental, and vision insurance - Opportunity to work on cutting-edge AI technology with a high-impact team - Fully remote with a supportive company culture - Be part of a rapidly growing company with significant growth potential ### Compensation - The base salary range for this role is $150,000 – $160,000 annually, with a 25% variable component — bringing total on-target earnings to around $200K for the right candidate. _Raspberry AI is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._ ## Other open roles at Raspberry AI - [Product Manager - Core Design Experience](https://zerogtalent.com/ai-jobs/raspberry-ai/product-manager-core-design-experience-9a5a3b85-ba63-45e3-9788-e97b19e86177) — New York - [AI Designer](https://zerogtalent.com/ai-jobs/raspberry-ai/ai-designer-86bfd2b5-8328-45c8-a90b-1d4936420188) — United States - [Strategic Customer Success Manager](https://zerogtalent.com/ai-jobs/raspberry-ai/strategic-customer-success-manager-5220aa0e-311e-49ce-a0b4-749635ffdc32) — New York - [AI Transformation Lead](https://zerogtalent.com/ai-jobs/raspberry-ai/ai-transformation-lead-1eff0d2f-a77c-4527-b2bb-d7a9af80d207) — New York - [AI Implementation Specialist](https://zerogtalent.com/ai-jobs/raspberry-ai/ai-implementation-specialist-47aeb1c8-70df-4511-b467-8d671df861f3) — New York --- *Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*