# Founding Account Manager

**Company:** [Pocket](https://zerogtalent.com/ai-companies/pocket)
**Location:** San Francisco, CA, US
**Work mode:** On-site
**Seniority:** Entry
**Employment type:** Full Time
**Salary:** USD 100K–200K/yr
**Category:** Sales
**Department:** Sales
**Listed:** 2026-09-30

[View and apply on Zero G Talent](https://zerogtalent.com/ai-jobs/pocket/founding-account-manager-112944)

## What you'll do

- Drive expansion: more devices and seats in existing accounts
- Ensure renewals on time with increasing attach rate
- Build account playbook: onboarding, check-ins, expansion asks
- Maintain CRM account health: activation, usage, seats, renewal dates
- Relay product feedback: team needs, admin requests, rollout issues

## What you need

- Owned book of business: onboarding, expansion, renewals
- 2+ yrs B2B account management or customer success
- Run rollouts: devices shipped, admins set up, grow usage
- AI-native: LLMs and automations as primary tools
- Data-minded: track activation, usage, renewal dates per account

## Job description

The first account manager at Pocket. Most people use Pocket for work, and most of them bought it themselves - the same path the big collaboration tools took before they went company-wide. Team plans are the next step. They only pay off if a team that starts with Pocket keeps using it, adds seats and renews, and nobody owns that yet. You do. Once a company signs, the account is yours: you get it live, grow it and renew it, and you write down how Pocket does account management as you go. This is a hands-on role: you run the onboarding calls, chase inactive seats, ask for the expansion and close the renewal.

### What you'll own

-   Expansion: more devices and seats in accounts that already buy
-   Renewals: on time, with attach rate going up
-   The account playbook: onboarding, check-ins, expansion asks, renewals, etc.
-   Account health in the CRM: activation, usage, seats, renewal date, next step
-   Feedback to product and support: what teams need, what admins ask for, what breaks at rollout

### What we're looking for

-   You've owned a book of business accounts: onboarding, expansion and renewals, with numbers to show for it
-   2+ years in account management or customer success at a B2B software or hardware company
-   You've run rollouts: devices shipped, admins set up, growing usage of the product
-   AI-native: LLMs and automations are how you work
-   Data-minded: you know activation, usage and renewal dates for every account, and you act on them

Bonus points for:

-   Hardware plus subscription product
-   Building account management from scratch
-   Admin tooling, SSO or security reviews from the customer side

### What we offer

-   The first account management seat in a fast-growing B2B function
-   A path to leading account management as it scales
-   Direct impact on how the company grows, with direct founder access
-   High-trust, high-responsibility environment
-   Competitive base, variable on expansion and renewals, and equity

## Other open roles at Pocket

- [Head of Product](https://zerogtalent.com/ai-jobs/pocket/head-of-product-115943) — San Francisco, CA, US
- [Founding Content Creator](https://zerogtalent.com/ai-jobs/pocket/founding-content-creator-115911) — San Francisco, CA, US
- [Head of Subscriptions & Monetization](https://zerogtalent.com/ai-jobs/pocket/head-of-subscriptions-monetization-115223) — San Francisco, CA, US
- [Founding Growth Marketer, B2B](https://zerogtalent.com/ai-jobs/pocket/founding-growth-marketer-b2b-112945) — San Francisco, CA, US
- [Founding Account Executive](https://zerogtalent.com/ai-jobs/pocket/founding-account-executive-112943) — San Francisco, CA, US

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*Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*