Fraud Investigator, Account Integrity

About the Team

The Account & Platform Integrity team protects OpenAI’s ecosystem from fraud, impersonation, abuse, and account-level threats. We help ensure that the people and organizations using OpenAI are legitimate, that access is used appropriately, and that bad actors are prevented from exploiting our platform.

We operate at the intersection of fraud prevention, identity, access, compliance, and abuse detection. Our team partners closely with Product, Engineering, Legal, Go-To-Market, Support, and Security to identify emerging threats, investigate suspicious behavior, and build durable controls that protect OpenAI’s users, revenue, and reputation across all of OpenAIs products.

About the Role

We’re hiring a Fraud Investigator to help safeguard OpenAI by identifying, investigating, and mitigating fraud and abuse across customer accounts, organizations, and platform usage.

In this role, you will lead complex investigations involving stolen credentials, synthetic or deceptive accounts, payment fraud, coordinated abuse, impersonation, misuse of API access, and other high-risk behaviors. You will combine investigative judgment with deep analytical work, leveraging OpenAI’s internal tools, product signals, data systems, and emerging AI capabilities to detect threats early and make high-quality enforcement decisions.

This role is ideal for someone who enjoys both hands-on investigations and using advanced tools to uncover patterns, scale operations, and improve how fraud is detected across a rapidly evolving platform.

Note: This role may involve reviewing sensitive, confidential, or disturbing content.

We use a hybrid work model of 3 days in the office per week in our San Francisco office.

What You’ll Do:

Investigate Fraud and Protect the Platform

• Conduct end-to-end investigations into suspicious or high-risk accounts, organizations, and transactions

• Identify fraud typologies such as account takeovers, credential theft, payment fraud, fake identities, promotion abuse, impersonation, and abuse of OpenAI products

• Review internal signals, behavioral data, customer information, and third-party intelligence sources to determine legitimacy and risk

• Make enforcement recommendations including approvals, restrictions, suspensions, escalations, or enhanced review

Use Advanced Tools and AI to Detect Threats

• Leverage OpenAI’s internal tooling, data systems, and AI products to accelerate investigations and improve decision quality

• Use data analysis, pattern recognition, and investigative workflows to uncover coordinated abuse or emerging fraud campaigns

• Partner with technical teams to operationalize new signals, models, and automation capabilities

• Continuously evaluate how AI can improve investigator productivity, speed, and precision

Lead High-Risk Cases

• Own complex, sensitive, or high-visibility fraud investigations from intake through resolution

• Support escalations involving enterprise customers, strategic accounts, or novel abuse vectors

• Partner cross-functionally with Legal, Security, Product, Sales, and Support to resolve issues quickly and accurately

• Handle appeals and sensitive customer interactions where strong judgment is required

Build Better Systems

• Help improve fraud detection frameworks, review workflows, and account integrity controls

• Identify gaps in current processes and recommend scalable solutions

• Create playbooks, SOPs, and investigative guidance for operational teams

• Provide feedback to Product and Engineering to reduce fraud attack surface at the source

You Might Thrive If You…

• Have 5+ years of experience in fraud investigations, trust & safety, platform abuse, financial crime, risk operations, or related fields

• Have strong investigative instincts and know how to connect fragmented signals into clear decisions

• Are comfortable using data, tooling, and AI systems to solve problems at scale

• Have experience handling account takeovers, payment fraud, synthetic identities, scams, or platform abuse

• Can make high-impact decisions under ambiguity with sound judgment and urgency

• Communicate clearly and work effectively across Legal, Product, Engineering, and Operations teams

• Enjoy building new processes and capabilities in fast-moving environments

• Are curious about emerging threats and excited to help define fraud prevention in the age of AI

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core, and to achieve our mission, we must encompass and value the many different perspectives, voices, and experiences that form the full spectrum of humanity. 

We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.

For additional information, please see OpenAI’s Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law, and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws, including the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct, adverse and negative relationship with the following job duties, potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft, loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary, confidential, and non-public information. In addition, job duties require access to secure and protected information technology systems and related data security obligations.

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We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made via this link.

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