# Director of Business Technology & AI Ops

**Company:** [Lemonade](https://zerogtalent.com/ai-companies/lemonade)
**Location:** TLV
**Work mode:** On-site
**Seniority:** Director
**Employment type:** Full Time
**Category:** Engineering
**Department:** Global Operations
**Listed:** 2026-09-07

[View and apply on Zero G Talent](https://zerogtalent.com/ai-jobs/lemonade/director-of-business-applications-db5a4007-49a2-42d1-8104-d185c19b066a)

## Job description

We're looking for a Director of Business Technology & AI Ops to help Lemonade turn AI into real results for our business teams. You'll identify high-impact opportunities and lead the delivery of scalable solutions with measurable business outcomes.

As we build a more autonomous, AI-first company, you'll help shape our business technology direction - from enterprise platforms to AI-native solutions—and work across business teams, IT, and Product & Engineering to align the right capabilities and approach for each opportunity.

We believe two things matter for every leadership role at Lemonade: _leadership_ that sets the bar for excellence, builds high performing teams, and holds them accountable, and _strategy_ that thinks several years ahead and turns ambitious plans into reality. These aren't buzzwords, they're how we actually work.

Our AI-first approach isn't just a tagline either. We're building the future of insurance with AI at the center, and we need people who are genuinely excited to learn and grow alongside these tools.

### In this role you'll

-   Partner with Customer Operations and Revenue leaders to understand their goals, economics, and workflows, and shape a technology roadmap focused on measurable business impact.
    
-   Lead the redesign of workflows through AI agents, automation, and software to improve performance and build more autonomous operations.
    
-   Work across business teams, IT, and Product & Engineering to align on the right approach and ownership for each initiative, balancing speed, scalability, cost, and long-term value.
    
-   Lead the business technology and AI initiative portfolio: prioritize opportunities, track investments and ROI, drive adoption, and ensure solutions deliver the expected outcomes.
    
-   Shape the evolution of platforms such as Zendesk, Talkdesk, Twilio, and Revenue applications in partnership with business and technology leaders, identifying opportunities to simplify, consolidate, or introduce AI-native alternatives.
    
-   Build and lead a strong team, defining the capabilities and operating model needed to deliver scalable solutions alongside IT and Product & Engineering.
    

### What you'll need

-   7+ years leading business transformation, technology strategy, or complex cross-functional initiatives, ideally in consulting, business operations, or a tech-driven environment.
    
-   Sharp business instincts and structured problem-solving, with the ability to spot what drives performance in complex operations.
    
-   Hands-on understanding of AI, including large language models, agents, and automation, and how to apply them to real business problems.
    
-   Technical fluency across APIs, integrations, data, and enterprise platforms, enough to evaluate solutions and work well with engineers.
    
-   A track record of taking initiatives from idea to adoption and measurable results, including through teams you don't manage.
    
-   Executive-level communication and stakeholder skills, with the confidence to challenge assumptions and align senior leaders.
    
-   Ready to work in an office environment most days of the week

## Other open roles at Lemonade

- [Commercial Counsel](https://zerogtalent.com/ai-jobs/lemonade/commercial-counsel-0f11009d-afae-4a0e-a0bb-6a587f9be35e) — NYC
- [Senior Backend Engineer, Pricing Platform](https://zerogtalent.com/ai-jobs/lemonade/senior-backend-engineer-pricing-platform-501ec749-6957-4e5d-ba8a-8ba14abd4973) — EU
- [CLX Property Advocate, UK](https://zerogtalent.com/ai-jobs/lemonade/clx-property-advocate-uk-a3db1bca-ee48-43dd-8ee1-1e7e5c9fd769) — UK
- [Actuarial Manager](https://zerogtalent.com/ai-jobs/lemonade/actuarial-manager-f1648dfa-e1ef-4311-9737-e7aa23b54768) — Remote
- [User communications Product leader](https://zerogtalent.com/ai-jobs/lemonade/user-communications-product-leader-3e02c86f-dd0e-42a5-9e68-3cd1c9a8f7b0) — TLV

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*Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*