# Senior Technical Customer Success Manager - Thailand

**Company:** [Kong](https://zerogtalent.com/ai-companies/kong)
**Location:** Thailand
**Work mode:** On-site
**Employment type:** Full Time
**Category:** Sales & Marketing
**Department:** Other
**Listed:** 2026-07-05

[View and apply on Zero G Talent](https://zerogtalent.com/ai-jobs/kong/senior-technical-customer-success-manager-thailand-3968fffe-daf6-4a1e-9458-404981608c06)

## Job description

**Are you ready to unlock intelligence?**

If you don’t think you meet all of the criteria below but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas, and have some interest and capabilities in others.

  

**About the Role:**

As a Senior Customer Success Manager at Kong, you will be a strategic partner for our key customers, ensuring their long-term success and maximizing the value they derive from our solutions. You will champion customer satisfaction, drive product adoption, and foster strong, enduring relationships.  
  
**What You’ll Do:**  
\* Develop and execute strategic account plans to drive customer retention, growth, and advocacy.  
\* Proactively engage with customers to understand their business objectives, challenges, and technical requirements.  
\* Act as a trusted advisor, guiding customers through change management initiatives and product adoption processes.  
\* Monitor customer health, analyze usage data, and identify opportunities for process improvements and increased value realization.  
\* Collaborate cross-functionally with sales, product, and technical support teams to address customer needs and resolve complex issues.  
\* Leverage strong business communication skills to conduct effective presentations, workshops, and business reviews with executive stakeholders.  
\* Contribute to the ongoing development and refinement of customer success strategies and best practices.  
\* Drive customer satisfaction through exceptional customer experience (CX) and proactive relationship management.  
\* Identify opportunities for upselling and cross-selling, working closely with the Sales Management team.  
\* Manage and prioritize multiple customer engagements and projects concurrently, demonstrating strong program and project management capabilities.  
\* Provide technical support guidance and escalation management when necessary, ensuring timely resolution.  
  
**What You’ll Bring:**  
\* Bachelor's degree in Business, Computer Science, or a related field.  
\* Proven experience in a customer-facing role, such as Account Management or Customer Success, preferably within a B2B SaaS environment.  
\* Demonstrated expertise in Customer Relationship Management (CRM) and a deep understanding of customer engagement methodologies.  
\* Strong analytical skills with the ability to perform Data Analysis and Data Management to derive actionable insights.  
\* Excellent Business Communications skills, both written and verbal, with the ability to articulate complex information clearly and concisely.  
\* Experience with Change Management principles and guiding customers through transitions.  
\* A strong passion for delivering exceptional Customer Experience (CX) and driving Customer Satisfaction.  
\* Familiarity with Product Management concepts and the ability to articulate product value.  
\* Proven ability in Program Management and Project Management, with experience managing multiple initiatives simultaneously.  
\* Understanding of Sales Management principles and the ability to identify growth opportunities.  
\* Basic understanding of Technical Support processes and ability to troubleshoot common issues.

  

#LI-SP1

  

**About Kong:**

Kong Inc., the AI Connectivity Company, is building the connectivity layer of AI. Trusted by the Fortune 500® and AI-native startups alike, Kong’s unified API and AI platform enables organizations to secure, manage, accelerate, govern, and monetize the flow of intelligence across APIs and AI traffic — on any model, any cloud. For more information, visit [www.konghq.com](http://www.konghq.com).

## Other open roles at Kong

- [Staff Solutions Engineer](https://zerogtalent.com/ai-jobs/kong/staff-solutions-engineer-14ffa12e-4f6c-45e9-8c3f-666026d6a90c) — New York, United States
- [Senior Director, GTM People Business Partner](https://zerogtalent.com/ai-jobs/kong/senior-director-gtm-people-business-partner-8ebee634-af4f-4d4e-8cfe-f7852e5bb01b) — California, United States
- [AI Evangelist - EMEA](https://zerogtalent.com/ai-jobs/kong/ai-evangelist-emea-5d8b92a9-3fd9-4b7a-810d-b1eb2d3b6adb) — England, United Kingdom
- [Forward Deployed Engineer AI Gateway EMEA](https://zerogtalent.com/ai-jobs/kong/forward-deployed-engineer-ai-gateway-emea-3e5ef5b8-686d-4915-b436-26bcd2140951) — England, United Kingdom
- [Director Partner Programs & Operations Manager](https://zerogtalent.com/ai-jobs/kong/director-partner-programs-operations-manager-1fe23d0a-eed1-4f44-a821-e289e4b89b91) — California, United States

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*Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*