Founders Office/Founder's Associate

About us

Infer is building the operating system for insurance agencies. We make AI agents(including voice agents) that handle the work agencies have always done by hand: qualifying inbound leads, helping producers during live calls, auditing calls after, running renewals, and bringing churned customers back.

Our long bet is that AI eventually sells insurance directly. Agencies are the wedge because that is where the work, the data, and the customer relationships actually live. Get good there, and the rest follows.

We are a YC company and have raised from Stellaris Venture partners and others. Founders are: Vaibhav, Urvin and Suneel. Vaibhav was an architect and AI researcher(at Purdue) now a licensed insurance agent. Urvin worked at BCG, is a surfer with six pack abs. Suneel is an IITian and a philomath.

A few reasons to join us:

• We like pushing each other on team to test the limits because that's when you rediscover yourself.
• We’re paranoid about making customers succeed (we challenge whats already good)
• We love people who question-challenge-build.
• We're highly transparent founders to work with & love getting challenged.
• Finally, we love people who’re interdisciplinary.

About the role

Our first Founders Associate: the person who builds and owns the operational backbone of the company as we scale. Product works, customers are paying, team is growing but the internal infrastructure hasn't caught up yet.

High-leverage, high-trust role. You'll work directly with the founders across finance, ops, people, and investor relations. You won't wait for instructions you'll see what's broken, what's missing, and what's next, and you'll go build it.

What you'll do

Finance & Ops

• Build and maintain the company dashboard revenue, pipeline, customer health, unit economics
• Burn tracking, monthly financial reports, budgets, forecasts, and actuals
• Run investor reporting (MIS)
• Manage external partners accountants, legal/tax advisors, auditors, vendors
• Handle compliance: business filings (India + US), investor governance, SOC 2, TCPA
• Draft and negotiate contracts, vendor agreements, and operational policies

People & Cross-Functional

• People ops: onboarding, offer letters, employee handbook, expense policies, benefits, offsites
• Build KPIs and OKR tracking
• Investor updates, budgets, ROI analyses, internal communications
• Track and drive cross-functional projects if something doesn't have a clear owner, it's yours

What success looks like

• By day 30:
  • Dashboard live and updated weekly. Budget built.
  • MIS template locked and first report delivered on time.
  • Expense policy drafted.
  • You've audited every revenue line, customer, bank account, and compliance obligation.
  • You understand the business end to end.
• By day 60:
  • MIS runs on autopilot.
  • Revenue tracked per product, customer, and employee.
  • Governance systematised.
  • Core policies in place.

Must-haves

• High agency and ownership runs toward problems, not away from ambiguity
• Systems thinking sees how decisions ripple across the company
• Communication that works across investors, engineers, and insurance agency owners
• Trusted with sensitive financial and strategic data
• Bias toward action ships imperfect over waiting for perfect
• 2–6 years in ops, BizOps, RevOps, or on a founding team
• Comfortable owning financial data: P&L, burn, budgets, investor reporting

Nice-to-haves

• Consulting + startup background
• Ex-founding team seen scale from 0-1 to 1-100
• Insurance, fintech, or regulated industry experience
• Hands-on with AI tools — can build dashboards using Claude Code, Cursor, or similar without engineering support
• People ops experience: onboarding, policy design, benefits administration
• Exposure to compliance frameworks
• Built operational infrastructure where none existed dashboards, reporting, policies, processes