Care Pro Training Associate

About the Role: 

As a Care Pro Training Associate, you will play a critical role in ensuring every Care Professional (Care Pro) who joins our platform is prepared to deliver safe, compassionate, and high-quality care. You will lead virtual onboarding experiences, assess candidate readiness through discussion and scenario-based evaluations, and serve as a key decision-maker in the hiring process. In addition to onboarding new Care Pros, you will support ongoing development through targeted training, reassessments, and upskilling initiatives that help maintain our high standards of care. Your work directly impacts client safety, Care Pro success, and the overall quality of care delivered across our network.

This role requires working a full-time schedule aligned to business needs, including facilitating multiple virtual orientation sessions each week, completing associated administrative follow-up tasks, and maintaining flexibility to support candidate demand. Weekend availability is required, as orientation sessions may be scheduled on Saturdays and Sundays. Candidates must be comfortable presenting in a virtual environment, evaluating candidate readiness in real time, and managing a high volume of candidates simultaneously.

About the Team:

The Care Pro Training team is responsible for evaluating, onboarding, and developing the caregivers who power Honor's care delivery network. We are a mission-driven team focused on ensuring every Care Pro is equipped with the skills, professionalism, and empathy needed to provide exceptional care while continuously improving the caregiver experience.

As a Care Pro Training Associate at Honor, you will:

• Lead 10 or more virtual orientation sessions per week, creating an engaging and informative onboarding experience that prepares candidates for success.
• Assess caregiver competencies, judgment, and professionalism through real-time discussions, scenario-based evaluations, and observational techniques to ensure hiring standards are met.
• Make informed hiring recommendations by evaluating candidates against Honor's standards for safety, empathy, communication, and quality of care.
• Deliver targeted training, reassessments, and upskilling programs that strengthen Care Pro knowledge and support ongoing performance improvement.
• Communicate policies, expectations, and performance standards clearly and consistently, helping Care Pros understand what it takes to succeed on the platform.
• Partner cross-functionally with Recruiting, Operations, Compliance, and Workforce teams to ensure accurate candidate records, status updates, and timely progression through the onboarding process.
• Complete post-orientation documentation, candidate tracking, and administrative responsibilities with a high degree of accuracy and attention to detail.

Leadership Principles assessed during the interview:

Success in this role is grounded in Honor's Leadership Principles. During the interview process, candidates will be evaluated on their ability to demonstrate:

• Build Trust – Builds strong relationships, communicates openly and respectfully, and creates positive experiences for candidates and colleagues.
• Tend to Be Right – Demonstrates sound judgment, evaluates information objectively, and makes thoughtful decisions that prioritize quality and safety.
• GSD – Delivers results with urgency, accountability, and attention to detail while managing competing priorities effectively.

We're Looking for You to Bring:

• 2+ years of experience facilitating training, teaching, employee onboarding, or adult learning programs.
• Experience presenting and engaging audiences in a virtual environment using video conferencing technology.
• Strong communication, facilitation, and interpersonal skills with the ability to build rapport quickly and create an engaging learning experience.
• Demonstrated ability to evaluate performance, exercise sound judgment, and make quality-based decisions in a fast-paced environment.
• Exceptional organizational skills with the ability to manage multiple priorities, maintain accurate records, and complete follow-up tasks on time.
• Strong attention to detail and accountability for operational excellence.
• Ability to adapt to changing priorities, new processes, and continuous improvement initiatives.

Preferred Qualifications

• 1+ year of professional caregiving experience in home care, healthcare, senior care, or a related field.
• Experience conducting interviews, skills assessments, coaching, or workforce development programs.