# Customer Experience

**Company:** [Finku](https://zerogtalent.com/ai-companies/finku)
**Location:** Jakarta, Jakarta, ID / Remote (Jakarta, Jakarta, ID)
**Work mode:** Remote
**Seniority:** Mid
**Category:** Operations
**Listed:** 2026-11-03

[View and apply on Zero G Talent](https://zerogtalent.com/ai-jobs/finku/customer-experience-120167)

## What you'll do

- Handle daily customer inquiries via support channels
- Investigate and resolve customer issues and escalations
- Maintain FAQs, support documentation, and SOPs
- Analyze customer feedback to improve experience
- Collaborate with Product to share pain points

## What you need

- 2-4 yrs in customer experience or support
- Bahasa Indonesia communication skills; English proficiency a plus
- Problem-solving and analytical skills
- Experience improving SOPs and service documentation
- Work independently and collaborate across teams

## Job description

**Job Responsibilities**

-   Handle daily customer inquiries and complaints through available support channels, ensuring timely, accurate, and helpful responses.
-   Investigate and resolve customer issues, manage escalations, and coordinate with relevant teams to ensure appropriate resolution.
-   Maintain a strong understanding of Finku's products and features, keeping FAQs, support documentation, and SOPs accurate and up to date.
-   Analyze customer interactions, feedback, and recurring issues to identify opportunities to improve the customer experience.
-   Collaborate with Product and other cross-functional teams to communicate customer pain points and contribute to product and process improvements.
-   Monitor customer support performance and continuously improve workflows, service quality, and operational efficiency.

**Job Requirements**

-   2-4 years of experience in Customer Experience, Customer Support, Customer Success, or a related field.
-   Strong written and verbal communication skills in Bahasa Indonesia; English proficiency is a plus.
-   Strong problem-solving and analytical skills, with a customer-focused mindset.
-   Experience improving customer support processes, SOPs, or service documentation.
-   Able to work independently, take ownership, and collaborate across teams.
-   Proactive and adaptable, with the ability to balance daily operations and strategic initiatives.

## Other open roles at Finku

- [Growth & Content Marketing](https://zerogtalent.com/ai-jobs/finku/growth-content-marketing-103601) — Jakarta, Jakarta, ID
- [Sr Machine Learning Engineer](https://zerogtalent.com/ai-jobs/finku/lead-machine-learning-engineer-48913) — Jakarta, Indonesia / Remote (Jakarta, Jakarta, ID)

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*Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*