Strategic Operations

About us

Encord is the universal data layer for AI that helps 300+ AI teams train and run models on the right data. Our platform indexes, curates, annotates, and evaluates data across the full AI lifecycle — from development through production.

Trusted by Woven by Toyota, AXA, UiPath, Zipline, and more. We're an ambitious team of 100+ working at the frontier of AI and have raised $60M in Series C funding from Wellington Management, CRV, Next47 and Y Combinator.

The role

You'll work directly with a Head of Robotics Operations on one of the most strategically important challenges in the business: building the human data supply chain that powers Encord's growth. As we push toward our most ambitious revenue targets, the ability to source reliable, high-quality human data at scale has never mattered more.

You'll own initiatives end-to-end — from scoping the problem to building the plan to delivering results. You'll connect teams, build frameworks, and turn priorities into action. If you're a few years out of consulting and want real ownership early at a company doing something that genuinely matters, this is it.

What you'll do

• Own strategic initiatives end to end. Design and execute key programmes across our human data supply operations — defining goals, building plans, and driving them through to results.

• Connect the dots across the business. Work closely with leadership to bring together internal teams and external partners through joint initiatives, ensuring priorities are clear and progress is moving.

• Monitor the metrics that matter. Develop a deep understanding of the levers that move the business. Track and interpret operational performance data, and surface the insights that help leadership make better decisions faster.

• Build processes that hold up at scale. Identify where things are breaking down and build the frameworks and playbooks that fix them properly — including finding opportunities to use AI to automate and improve how we work.

• Solve hard problems. Dig into root causes, map the options, and recommend a clear path forward — balancing rigour with speed.

• Grow university and community partnerships. Build and manage relationships with universities and research communities globally to expand and diversify our contributor network.

• Drive the contributor rewards programme. Design and iterate on how we incentivise and retain human data contributors — building systems that scale with the network.

Who we're looking for

• You operate like an owner. You don't wait for the full brief — you identify what needs to happen, structure the approach, and get it done.

• You're highly coachable and hungry to grow. You ask good questions, act on feedback quickly, and consistently raise your own bar.

• You're intelligent and intellectually curious. You can go deep on details without losing sight of the outcome.

• You hold yourself to a high standard. Whether it's a partner relationship or an internal process, you do it properly.

• You're ambitious. You want to be part of building something — not just working at it.

Experience Requirements

• 2–3 years of experience in management consulting, strategy, or a fast-paced operational role — consulting background strongly preferred

• Strong structured problem-solving skills; you can turn an ambiguous challenge into a clear plan with measurable outcomes

• Comfortable working cross-functionally and influencing without authority

• Comfortable working with metrics, dashboards, and performance data to drive decisions

• Interest in AI, data, or the future of knowledge work is a strong plus

Why Encord

• Competitive salary and meaningful equity in a high-growth, Series C start-up

• Clear, accelerated growth opportunities — within 12–18 months, you'll have the chance to specialise or step into a leadership track

• Strong in-person culture: 3–5 days/week in our London office

• Flexible PTO and generous paid vacation days

• Annual learning & development budget

• Comprehensive health coverage

• Regular travel to meet the India team and attend global company events

• Bi-annual company offsites, twice-weekly team lunches, and monthly socials