Collections Associate (Bangalore)

About Cyble:

Cyble is revolutionizing the landscape of cybersecurity intelligence. Founded in 2019, Cyble began as a visionary college project and has quickly transformed into a leading force in proactive cyber threat detection and mitigation, that is now globally significant, with people in 20 countries - Headquartered in Alpharetta, Georgia, and with offices in Australia, Malaysia, Singapore, Dubai, Saudi Arabia and India

Our mission is clear: to provide visibility, intelligence and cybersecurity protection using cutting-edge advanced technology, giving enterprises a powerful advantage. We democratize real-time intelligence about cyber threats and vulnerabilities, enabling organizations to take proactive measures and maintain robust cybersecurity. We strive to make the digital world a safer place for everyone.

At Cyble, artificial intelligence (AI) and innovation are central to all operations, with a commitment to continuous improvement and excellence in both products and business practices. Cyble values inclusivity, offering team members autonomy and flexibility to balance their professional and personal lives. Cyble fosters a culture where employees voices are heard, contributions are recognized, and everyone is encouraged to be part of something extraordinary.

About the Role: 

We are seeking a detail-oriented and customer-focused Collections Associate to manage ensure timely payment collections. This role is responsible for driving retention, maintaining positive customer relationships, and minimizing outstanding receivables. The ideal candidate will possess strong communication skills, a proactive attitude, and experience in collections in a B2B or B2C environment.

What You'll Do At CYBLE:

• Contact customers via phone, email, or other methods to follow up on past-due accounts.
• Resolve payment disputes and escalate issues when necessary.
• Negotiate payment arrangements and manage payment plans if applicable.
• Track aging reports and update collection statuses.
• Coordinate with internal teams on payment posting, invoicing errors, or credit adjustments.

What You’ll Need:

• MBA finance (preferred).
• 3+ years of experience in collections, accounts receivable, or customer service.
• Familiarity with CRM and billing tools.
• Strong negotiation, interpersonal, and organizational skills.
• Proficient in Microsoft Excel and other MS Office applications.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

Preferred (Nice-to-Have)

• Experience in SaaS, telecom, or subscription-based industries.
• Knowledge of revenue recognition and basic accounting principles.
• Multilingual abilities (if applicable to customer base)

If you like working in an inclusive environment, you want to advance your career quickly, and your opinion is valued, look no further than Cyble, Inc. We are young, hungry, and ready to impact the cyber security landscape!   

Cyble, Inc. takes into consideration an individual’s skillset, experience and location in making final salary determination.

Interview Process

1. CV Shortlist by the Hiring Panel
2. Cognitive Assessment via a platform called Xobin - It’s a 50-minute assessment, which is a mandatory step in our recruitment process for all roles.
3. Panel Discussions - Typically a minimum of three rounds