Onboarding Manager

About Compa

Compa is a venture-backed AI startup revolutionizing the future of compensation.

In a dynamic job market with hiring challenges, accountability, and the rise of AI, companies need the best data to stay ahead of industry changes, competition, and costs. Compa has developed the premier real-time compensation data platform, delivering top-tier compensation intelligence to leading enterprise teams.

Compa is a compensation intelligence company built to augment enterprise compensation teams in the era of AI.

Our customers include the world’s biggest companies: NVIDIA, Stripe, DoorDash, Open AI, TMobile, Moderna, Workday, Ulta, Target, and more.

Locations:

Compa headquarters are located in Irvine, California, with growing sites in Denver, Colorado and San Francisco, California. We’re a collaborative, curious, and driven team that values transparency, ownership, and continuous learning and prioritizing in person work where possible.

We are seeking an Onboarding Manager to lead the integration of high-quality customer data into our platform. This person will get data live quickly, reliably, and in a way that delivers immediate value, while strengthening our position as a leader in compensation market intelligence. This role will provide exceptional, data-quality-focused support to an assigned portfolio of customers, building early trust through transparent progress and strong cross-functional coordination, and will report to Compa’s Director of Customer Activation & Success.

Key Responsibilities:

Own the Onboarding of Customer Data

• Partner with customers to quickly and accurately map their compensation data into our global market data model, creating clarity at every step and building early trust through clean, confident execution.

• Lead customers through data submission, validation, and integration with a focus on speed, quality, and transparency, so they can realize value as soon as possible.

• Own the onboarding project management process end-to-end by creating mutual agreed upon timelines, setting clear expectations, and coordinating across teams to ensure a smooth, on-time launch.

Optimize Our Processes

• Proactively identify bottlenecks and pain points in the data onboarding journey, and drive solutions that streamline execution and accelerate time to value.

• Implement scalable process improvements that increase efficiency, enhance transparency, and create a more seamless customer experience.

• Maintain clear, comprehensive onboarding documentation and develop training materials that enable consistent, high-quality delivery across teams.

Serve as the Conductor During Onboarding

• Maintain clear, proactive communication with both customers and internal teams, keeping progress transparent and aligned at every stage.

• Equip customers with the guidance and product training they need to successfully bring their data into the platform with confidence.

• Coordinate cross-functionally with Compensation Analysts and Integrations Engineers to remove blockers, manage dependencies, and keep onboarding on track.

• Maintain a strong grasp of all active projects; their status, risks, and priorities while also driving urgency with customers to keep projects moving forward.

Minimum Qualifications:

• 3+ years of experience in customer onboarding, implementation, post- sales solutions engineering, technical account management, or similar roles

• Experience with CRM systems, onboarding tools, and data integration platforms

• Strong problem-solving and analytical skills with proficiency in tools like Excel or Google Sheets

• Clear written and verbal communication, with the ability to explain complex concepts simply

• Affinity for working directly with customers in both technical and advisory capacities

• Focus on continuous improvement to enhance onboarding efficiency and deliver a strong customer experience from day one

• Ability to manage multiple projects and collaborate effectively across teams

• Familiarity with HR technology systems and ability to quickly learn new tools

• Self-starter with a strong drive to learn, improve, and operate with limited guidance

Preferred Qualifications:

• 5+ years of experience in customer onboarding, implementation, solutions engineering, technical account management, or similar roles

• 2+ year of domain expertise in compensation and/or HR tech, to support integrations with systems such as Workday, SuccessFactors, Greenhouse and others.

• Sound understanding of all elements of compensation (base, incentives, equity) and how they interact

• Proficiency with AI tools such as ChatGPT, Claude, or NotebookLM, with the ability to apply them to streamline workflows and improve onboarding efficiency