Staff Solutions Operations Manager

At ClickUp, we're building the future of work: the first truly converged AI workspace unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI. We are an AI-native company. Every team member is expected to leverage AI daily, and we evaluate AI fluency as part of our hiring process. Join us and help redefine what's possible. 🚀

We're looking for a Revenue Operations Manager (Presales Solutions) to join our team as the trusted business partner to our Solutions Engineering (SE) and Solutions Consulting (SC) leadership. The ideal candidate will be an AI-native, data-driven operator who thrives in solving complex problems and accelerating revenue through pre-sales excellence. You will focus on Solutions functions spanning deal inspection, performance and forecasting, territory design and capacity planning, variable compensation, and scalable engagement frameworks. You will drive the rhythm of business for our Solutions leaders by unlocking data insights, inspecting performance, forecasting pipeline and capacity needs, and influencing strategic decisions. You'll also continuously innovate and enhance our technology automation and AI solutions to deliver compelling pre-sales operations at global scale. This role will represent our stakeholder teams in cross-company projects and initiatives centered on accelerating deal velocity and revenue growth while maintaining operational efficiency.

This Solutions Operations leadership role is a career-defining opportunity to join a hyper-growth, industry-defining innovator and shape a function that will have a wide-reaching impact across our company and our customers. We're in need of a highly driven builder to blend strategic planning with rigorous execution across all aspects of our business processes, achieving operational excellence through automation and AI. If this sounds like the next adventure for you, please apply now!

About the Role

• Drive forecasting, deal inspection, and win/loss analysis for Solutions Engineering, providing weekly pacing updates, confidence overlays, and strategic narrative to SE leadership

• Accelerate AI transformation within the Solutions organization, from opportunity identification and prioritization through requirements definition, design, development, deployment and governance

• Build and orchestrate AI agents that automate high-volume operational workflows (e.g., deal prep, loss analysis, forecast digests, QBR generation), applying agentic architecture including skills-based design, agent chaining, and composable frameworks

• Design and maintain SE:AE territory alignment, capacity models, and headcount plans to ensure optimal coverage across segments, geographies, and deal complexity tiers

• Manage variable compensation operations end-to-end: target setting, leading indicator definition, quota uploads, attainment tracking, incentive development, and payout governance

• Produce QBRs, executive summaries, and cross-functional communications that synthesize SE and SC performance into compelling narratives for leadership

• Identify operational bottlenecks and design scalable solutions by utilizing a mix of process improvements, automation, and AI-driven tools to revolutionize critical business processes and increase team productivity

• Synthesize the Solutions experience and overall trends to drive cross-functional alignment with teams including Sales, Services, Customer Success, Product & Engineering, and Finance

About You

• 5+ years in an Operations and/or Strategy role focused on Sales, Pre-Sales, Solutions Engineering/Consulting, or similar GTM functions

• Deep knowledge of pre-sales methodology, deal qualification, pipeline management, solution scoping, and related performance metrics

• Track record of leading technology-enabled business process transformations, with an emphasis on strategic application of AI and automation tools and techniques (e.g., Claude, Gemini, n8n, Retool, Zapier, Make)

• AI-native professional who actively leverages generative and agentic AI in their day-to-day work, bringing firsthand expertise to help internal teams unlock the full potential of automation

• Expert in managing and analyzing data, including building reports and models for executives and senior leaders, front line managers and individual contributors

• Experience with managing budgets, running a forecasting cadence, and performing variance analysis

• Effective at engaging and influencing executive stakeholders, building consensus, and driving collaborative change

• Demonstrated leadership role in building/scaling teams and workflows, preferably in a pre-sales, solutions, or revenue operations function

• Direct experience with a SaaS business model, customer journey and core KPIs in a high-growth, global environment

• Proficient with Salesforce, ClickUp, Gong, or comparable platforms

• Strategic thinker with a bias for action: hands-on, scrappy, and able to take projects to the finish line

• Exhibits extreme accountability and ownership, with an obsession for continuous improvement and mastery of your craft

Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!

At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.

Equal Opportunity Employer

ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

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