Head of International Customer Success

As Head of Customer Success, International at Anthropic, you'll build and lead our Customer Success function across EMEA and APAC, scaling a team of managers and CSMs who help our most strategic international customers realize the full value of Claude. This is a foundational leadership role: you'll establish how we run CS outside the US, hire and develop a multi-region team of managers, and partner closely with your US counterparts to deliver a globally consistent customer experience while thoughtfully localising where it matters.

You'll work hand-in-hand with our global GTM, Product, and Engineering leaders to shape our international CS strategy, advocate for our customers' priorities back into the business, and ensure we're driving adoption, retention, and growth across some of the most exciting markets in the world.

Key responsibilities

• Build and lead a multi-layered Customer Success organisation across EMEA and APAC, managing managers and scaling the team responsibly as our international business grows
• Define and execute the international CS strategy in close partnership with global CS leadership, aligning international efforts with the global agenda while localising approach, motion, and programmes where market dynamics require it
• Own international CS business outcomes including customer health, retention, expansion, and satisfaction across EMEA and APAC accounts
• Hire, develop, and coach a high-performing team of CS managers and individual contributors, building a culture that reflects Anthropic's values across multiple geographies and cultures
• Partner with US-based and International CS, Sales, Product, and Engineering counterparts to drive the international agenda, ensuring customer voice from EMEA and APAC reaches decision-making forums
• Establish scalable processes, playbooks, and operating cadences that work across time zones and regional contexts
• Represent Anthropic with senior customer stakeholders across international markets, leading executive engagements, QBRs, and strategic account conversations
• Contribute to global CS strategy as a senior leader on the function, bringing international perspective to team planning, segmentation, and prioritisation
• Help shape how we deploy AI responsibly with customers across diverse regulatory and cultural environments

Minimum qualifications

• Experience building and leading multi-region Customer Success or Technical Success organisations, including managing managers
• Track record of scaling CS teams across EMEA and/or APAC at enterprise software, SaaS, or AI/ML companies
• Demonstrated ability to balance global alignment with regional localisation across multiple markets and cultures
• Strong people leadership: a clear philosophy on hiring, coaching, and developing managers and senior ICs
• Experience owning enterprise customer relationships and driving measurable business outcomes (retention, expansion, adoption)
• Strong executive presence and the ability to represent a company credibly with C-suite stakeholders in multiple regions
• Excellent cross-functional partnership skills, particularly working across time zones with US-based leadership

Preferred qualifications

• Experience leading Customer Success in both EMEA and APAC (rather than one or the other)
• Background in API products, developer platforms, or consumption-based business models
• Familiarity with AI/ML technologies and the ability to articulate complex technical concepts to business audiences
• Experience standing up a CS function in a new region from the ground up
• Track record of influencing global product roadmaps through structured customer feedback from international markets
• Passion for responsible AI development and deployment