# IT Support Technician **Company:** [Abacus AI](https://zerogtalent.com/ai-companies/abacus-ai) **Location:** Athens-Clarke County, Georgia, United States **Work mode:** On-site **Seniority:** Senior **Employment type:** Full Time **Category:** Information technology **Department:** Enterprise Service Desk-Healthcare **Listed:** 2026-09-28 [View and apply on Zero G Talent](https://zerogtalent.com/ai-jobs/abacus-ai/sr-technician-site-services-8005489003) ## What you'll do - Resolve escalated service tickets and complex issues - Troubleshoot client emergencies, escalate to senior engineering - Mentor and coach Technicians and Level One team members - Install, configure, support VMWare ESXi and Hyper-V virtual environments - Perform on-site technical support and server room cable management ## What you need - 3+ yrs IT Support Engineer in Microsoft environments - Associates degree in technology or equivalent experience - Preferred certifications: Network+, Server+, Windows Server - MSP experience strongly desired - Valid driver's license and own transportation ## Job description **Overview **As an IT Support Technician (_Sr Technician, Site Services is our internal title_) you'll be 100% onsite with an Abacus health care client in the Athens, GA area. The tech will also support several satellite locations, so access to a reliable source of personal transportation is required. In this role you will be an initial point of contact for resolving or triaging client requests and providing a world class client experience daily. You will leverage Abacus' resources when appropriate to ensure that more complex client issues are resolved in a timely manner using our standard escalations process. You will be this client's hero!! If this opportunity excites you, we want to talk to you! **Role and Responsibilities** - Deliver an excellent customer experience in all interactions - Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues - Troubleshoot and resolve client emergencies with minimal oversight, escalating to senior engineering resources where necessary - Serve as an escalation point to mentor and coach Technicians and Level One team members - Assist clients with the design and implementation, installation, configuration and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking and software - Work with vendor representatives to resolve software and hardware issues - Install and/or upgrade Microsoft Windows Server Operating Systems - Perform advanced virus, malware and ransomware mediation - Provide professional quality server room cable management - Responsible for creating and maintaining high quality, detailed documentation - Resolve backup issues and perform restore testing - Install, configure, support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environments - Work with client to harden security posture through policy and advanced technologies according to Medicus IT standards and processes - Communicate with client as required:  Keeping them informed of incident progress, notifying them of impending changes or agreed upon outages - Accountable for continued customer satisfaction and coordinates all activities with the client, assists with client training while representing Abacus in a professional manner - Perform on-site technical and customer service support, to include: - Emergency/unscheduled repairs of clients’ on-site technical systems and equipment - Performs scheduled maintenance and repairs of clients’ technical systems and equipment - Network switch and server room cable management - Diagnoses, troubleshoots, repairs, and debugs complex technical and computer systems, and software - Follow standard procedures to isolate and fix problems in malfunctioning equipment or software. - Performs routine cleanup of client network closets including labeling, removal of unneeded equipment, and updating of documentation - Demonstrate proficiency in reporting activities, maintaining local spare parts inventories, recording time and travel expense records and client log records - Exhibit adaptability and is willing to alter shifts and job requirements to meet the needs of clients and Abacus - Comply with all safety requirements, including but not limited to: completing all required training, following all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories.  Demonstrates a pro-active approach toward safety, health, and quality in compliance with all Company, governmental and customer requirements - Participate in project planning, solution delivery, mentoring and teaching improved processes to team members - Follow Abacus’s defined processes, policies, service delivery standards - Must have a valid state driver’s license and provide own transportation to client sites. - Preference will be given to local candidates that live near the client locations / in the communities they serve. - All other duties assigned **Qualifications and Education Requirements** - Associates degree in technology related field OR equivalent combination of education and work experience - A minimum of 3+ years of as an IT Support Engineer or similar role, working in Microsoft Environments - Preferred certifications:  Network +, Server +, Windows Server 70-410, 98-365 or equivalent - Complete other technical and professional development as outlined in development plan - Understanding of Windows 2016/2012/2008 servers, Active Directory, SQL, Sharepoint, Exchange Servers, Backup Technologies, Internet/DNS/E-mail/Communication issues - Knowledge of VMWare, Citrix, VPN and Terminal Services - Knowledge of VoIP, voicemail, analog, and vendor specific hardware/software - MSP specific experience strongly desired - Excellent problem solving and client relationship skills - Excellent verbal and written communication skills - Ability to learn and retain new technology skills and troubleshooting processes, team player, maintain calm and present yourself professionally in high stress situations. _Abacus is an equal opportunity employer and complies with all Federal and State laws, regulations, executive orders, and mandates._ **To protect their employees and immunocompromised patients, our clients may have vaccination requirements for onsite roles (annual flu, Covid, or others).** ## Other open roles at Abacus AI - [Sr Technician, Site Services](https://zerogtalent.com/ai-jobs/abacus-ai/sr-technician-site-services-8203590003) — Boston, Massachusetts, United States - [Sr. Analyst, Enterprise Service Desk](https://zerogtalent.com/ai-jobs/abacus-ai/sr-analyst-enterprise-service-desk-8200996003) — Newark, New Jersey, United States - [Client Technology Staging Associate](https://zerogtalent.com/ai-jobs/abacus-ai/client-technology-staging-associate-8200978003) — Orlando, Florida, United States - [Technician, Site Services](https://zerogtalent.com/ai-jobs/abacus-ai/technician-site-services-8196399003) — Dubai, Dubai, United Arab Emirates - [Engineer, Enterprise Service Desk](https://zerogtalent.com/ai-jobs/abacus-ai/engineer-enterprise-service-desk-8197560003) — Kent, England, United Kingdom --- *Source: [Zero G Talent](https://zerogtalent.com), the job board for space, defense, AI, robotics and frontier-tech companies.*